We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362196 results
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Decision Reference DRN-4917713
4 Sep 2024 Chetwood Financial Limited Not upheldBanking and PaymentsDRN-4917713 The complaint Mr T complains that Chetwood Financial Limited trading as Wave did not send him the required notices prior to registering a default on his credit file. What happened Mr T had a credit agreement with Wave, who informed him that they passed the account to a debt ... (3 pages)View decision -
Decision Reference DRN-4953774
4 Sep 2024 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-4953774 The complaint This complaint’s about a commercial mortgage that Mr V and Mr V hold with Shawbrook Bank Limited. Mr V and Mr V are unhappy that when they made additional lump sum payments to the mortgage, Shawbrook insisted they provide information about the source of funds (... (3 pages)View decision -
Decision Reference DRN-4674596
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4674596 The complaint Mr A is complaining that Revolut Ltd won’t refund payments he made when he fell victim to a scam. The complaint has been brought on Mr A’s behalf by a professional representative. What happened The circumstances of the scam are well known to both parties so I ... (3 pages)View decision -
Decision Reference DRN-4986244
4 Sep 2024 PayrNet Limited Not upheldBanking and PaymentsDRN-4986244 The complaint Miss W complains that PayrNet Limited won’t refund payments she made that were part of a scam. ANNA Money, who Miss W’s account is with, is an agent for PayrNet. For ease, I’ll mainly refer to ANNA throughout the decision. What happened Miss W held a business a... (4 pages)View decision -
Decision Reference DRN-4855790
4 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4855790 The complaint A company, which I will refer to as D, complains that Barclays Bank UK Plc wrongly closed its account. What happened D’s director told us: She was aware that Barclays was carrying out a Know Your Customer (KYC) review of D’s account, but she complied with t... (3 pages)View decision -
Decision Reference DRN-4940944
4 Sep 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4940944 The complaint Mrs W has complained that Lloyds Bank General Insurance Limited mis-informed her that her mortgage payment protection insurance (PPI) policy would remain valid if she changed mortgage provider, which had a negative impact when she was later made redundant. Wha... (2 pages)View decision -
Decision Reference DRN-4945754
4 Sep 2024 The Mortgage Works (UK) Plc UpheldMortgagesDRN-4945754 The complaint Mr R and Mrs R complain that they’d asked The Mortgage Works (UK) Plc (“TMW”) to consent to a transfer of their Buy To Let mortgage (and the equity in the property) to Mrs R alone, as they were separating. But they said TMW had refused without explanation. What... (3 pages)View decision -
Decision Reference DRN-4927277
4 Sep 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4927277 The complaint Ms K complains that Capital One (Europe) plc rejected her Section 75 claim regarding a car she purchased. What happened Ms K says that she had issues with a car that she bought. She says there was a tear in the leather of the car even though she had been told t... (3 pages)View decision -
Decision Reference DRN-4827455
4 Sep 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4827455 The complaint Mr H complains that HSBC UK Bank Plc (HSBC) didn’t action a change to his direct debit or explain when it would be actioned. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on gi... (1 page)View decision -
Decision Reference DRN-4981031
4 Sep 2024 esure Insurance Limited Not upheldInsuranceDRN-4981031 The complaint Mr B has complained about the way esure Insurance Limited dealt with a claim he made under his car insurance policy. What happened In October 2023 Mr B was injured when another vehicle collided into his stationary car as he was getting into it and he moved out ... (2 pages)View decision
