We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4781132
4 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4781132 The complaint Mr and Mrs O complain that National Westminster Bank Plc (‘NatWest’) won’t refund the money they lost when they say they fell victim to a scam. What happened Mr and Mrs O say they invested in a company I’ll refer to as H. H was a private rental development comp... (4 pages)View decision -
Decision Reference DRN-5021492
4 Nov 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5021492 The complaint Miss T has complained about the amount Accredited Insurance (Europe) Ltd has offered to settle a claim made under her contents insurance policy. Reference to Accredited includes its agents and representatives. What I’ve decided – and why I’ve considered all t... (2 pages)View decision -
Decision Reference DRN-5093367
4 Nov 2024 The Ancient Order of Foresters Friendly Society Limited Not upheldBanking and PaymentsDRN-5093367 The complaint Mr U complains The Ancient Order of Foresters Friendly Society Limited trading as Foresters Friendly Society (Foresters) unfairly charged him for an overseas payment following the maturity of his savings plan. What happened Mr U says he held a savings plan with... (2 pages)View decision -
Decision Reference DRN-5041440
4 Nov 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5041440 The complaint Mr B is unhappy Accredited Insurance (Europe) Ltd (Accredited) are holding him responsible for an accident after he reported an incident under his motor insurance policy. Mr B is being represented in this complaint by a family member, but as Mr B was the policy... (3 pages)View decision -
Decision Reference DRN-5100139
4 Nov 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-5100139 The complaint Mr and Mrs P have complained about the amount Acromas Insurance Company Limited charged for their home insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstan... (2 pages)View decision -
Decision Reference DRN-5036209
4 Nov 2024 Mulsanne Insurance Company Limited Not upheldInsuranceDRN-5036209 The complaint Mr C is unhappy Mulsanne Insurance Company Limited (Mulsanne) have declined the claim he made under his motor insurance policy. What happened In November 2023 Mr C was unfortunately involved in a car accident and so reported his claim to Mulsanne. After reviewi... (3 pages)View decision -
Decision Reference DRN-4836573
4 Nov 2024 Tesla Financial Services Limited UpheldConsumer CreditDRN-4836573 The complaint Mr M complains about a car he leases from Tesla Financial Services Limited (TFSL) and that the car was not of satisfactory quality when it was supplied to him. He is concerned about a fault reoccurring and would like to hand the car back and end his agreement w... (3 pages)View decision -
Decision Reference DRN-5112185
4 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5112185 Complaint Mr L has complained that Nationwide Building Society (“Nationwide”) continued to allow him to use his overdraft over an extended period and even when he was in financial difficulty. Background One of our investigators looked at Mr L’s complaint and thought that Na... (4 pages)View decision -
Decision Reference DRN-5106091
4 Nov 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5106091 Complaint Ms P complains that Startline Motor Finance Limited (“Startline”) unfairly entered into a hire- purchase agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Ms P is being represente... (3 pages)View decision -
Decision Reference DRN-5082632
4 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5082632 Complaint Mrs G has complained about the overdraft charges Santander UK Plc (“Santander”) applied to her current account. Mrs G is being represented, by the (“representative”), in her complaint. The representative has said the charges applied to Mrs G’s account were unfair... (4 pages)View decision
