We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-5119424
1 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5119424 The complaint Mr H complains Barclays Bank UK PLC trading as Barclaycard (Barclaycard) irresponsibly increased his credit limit because he was using the card to gamble. What happened Mr H opened an account with Barclaycard on 23 March 2015 with a £7,800 credit limit. He is ... (5 pages)View decision -
Decision Reference DRN-5061384
1 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5061384 The complaint Mr S has complained that Monzo Bank Ltd failed to block gambling transactions from leaving his account despite having a gambling block in place at the time. Background Mr S has a bank account with Monzo. He has explained that he has a compulsive spending proble... (3 pages)View decision -
Decision Reference DRN-4943858
1 Nov 2024 Wiltshire and Swindon Credit Union Limited Not upheldConsumer CreditDRN-4943858 The complaint Mr A brings this complaint on behalf of his grandmother Mrs M. The complaint is about the actions of Wiltshire and Swindon Credit Union Limited trading as Acorn Community Bank (“Acorn”) in offering loans to Mrs M. Mr A says that Mrs M has health concerns and a ... (3 pages)View decision -
Decision Reference DRN-5120652
1 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5120652 The complaint Mr P’s complaint is, in essence, that Mitsubishi HC Capital UK PLC, trading as Novuna (The ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (th... (18 pages)View decision -
Decision Reference DRN-5068058
1 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5068058 The complaint Miss B complains that Monzo Bank Ltd (Monzo) won’t refund the money she lost in a job scam. What happened What Miss B says: Miss B is represented by a third-party claims firm. In August 2023, she was looking round for employment as a second job and was approach... (6 pages)View decision -
Decision Reference DRN-4983217
1 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4983217 The complaint Ms S, via a representative, complains that HSBC UK Bank Plc (“HSBC”) have failed to refund the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here and I will fo... (3 pages)View decision -
Decision Reference DRN-4604208
1 Nov 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4604208 The complaint Mr R complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”) allowed him to use his account to gamble extensively without any interventions or checks. Mr R says that PayPal’s failure to intervene caused him a great deal of financial loss and harm. Mr R also ... (6 pages)View decision -
Decision Reference DRN-5119319
1 Nov 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-5119319 The complaint Mr E is unhappy with a car supplied under a hire purchase agreement provided by Specialist Motor Finance Limited (‘SMF’). What happened Mr E acquired a used car at the end of March 2023 using a hire purchase agreement with SMF. The car cost £17,495, Mr E paid a... (5 pages)View decision -
Decision Reference DRN-4860931
1 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4860931 The complaint Mr O complains National Westminster Bank plc (NatWest) failed to get his money back for flights booked with his debit card. What happened Mr O paid around £700 for Ryanair flights to Mallorca on his NatWest debit card in January 2023. The flights were scheduled... (5 pages)View decision -
Decision Reference DRN-5120436
1 Nov 2024 Barclays Bank Plc UpheldInvestmentsDRN-5120436 The complaint Mr B has complained about the misinformation he received from Barclays Bank Plc, trading as Barclays Smart Investor (‘Barclays’), about the transfer of shares from his save as you earn (‘SAYE’) scheme to his ISA account. As a result, he says he will have to pay... (6 pages)View decision
