We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
-
Decision Reference DRN-4947785
28 Aug 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4947785 The complaint A limited company, which I’ll refer to as E, complains that HSBC UK Bank Plc has failed to provide support or forbearance when fraud left E in financial difficulties. E is represented by its sole director in bringing this complaint. What happened In 2020, E too... (5 pages)View decision -
Decision Reference DRN-4952506
28 Aug 2024 Inclusive Finance Limited Not upheldConsumer CreditDRN-4952506 The complaint Miss P complains that Inclusive Finance Limited, trading as Creditspring, terminated her loan agreement. She also complains about the service she received after the cancellation. What happened Miss P had a loan agreement with Creditspring but she missed some p... (3 pages)View decision -
Decision Reference DRN-4976682
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4976682 The complaint Mrs A complains Revolut Ltd won’t refund the £15,000 she lost as part of a crypto investment scam. Mrs A is being supported in making her complaint by a representative, but for ease, I’ll refer to Mrs A throughout this decision. What happened In March 2023 Mrs ... (5 pages)View decision -
Decision Reference DRN-4820129
28 Aug 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4820129 The complaint Mr N has complained that as a result of Scottish Widows Limited (Scottish Widows) changing its computer system it is unable to add his new employer to his pension plan. This means his new employer will not be able to add contributions to his plan. He considers... (3 pages)View decision -
Decision Reference DRN-4739358
28 Aug 2024 Motability Operations Limited Not upheldConsumer CreditDRN-4739358 The complaint Mr S complains that Motability Operations Limited (MO) didn’t pay him a £750 New Vehicle Payment (NVP) when he acquired a new vehicle from MO under a contract hire agreement in 2023. What happened In September 2022 Mr S entered into a contract hire agreement w... (3 pages)View decision -
Decision Reference DRN-4913400
28 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4913400 The complaint Mr P has complained about the way he was treated by Admiral Insurance (Gibraltar) Limited after he contacted it about an incident he was involved in with a third party while driving his van. He was insured under a Van Insurance policy with Admiral at the time. ... (3 pages)View decision -
Decision Reference DRN-4986720
28 Aug 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4986720 The complaint Mr S and Mrs K are unhappy with how The Co-operative Bank Plc, trading as Britannia, handled and administered their joint ‘Adult Save and Support Account’. They’re also unhappy with how Britannia handled their subsequent complaint. What happened Mr S and Mrs K’... (4 pages)View decision -
Decision Reference DRN-4937949
28 Aug 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4937949 The complaint In summary, Mr B complains that American Express Services Europe Limited (AESEL), charged him late payment fees in respect of the corporate charge card he had with it. He thinks the late payments and charges were the responsibility of his former employer. What... (2 pages)View decision -
Decision Reference DRN-4977836
28 Aug 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4977836 The complaint Miss D has complained about a transfer of her ReAssure Limited personal pension to a small self-administered scheme (SSAS 1 ) in July 2014. Miss D’s SSAS funds were subsequently used to invest in an overseas commercial property development and a discretionary f... (17 pages)View decision -
Decision Reference DRN-4987588
28 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4987588 The complaint Mrs I has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims she’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Cre... (8 pages)View decision
