We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-5119600
1 Nov 2024 Oasis Motor Finance Limited UpheldConsumer CreditDRN-5119600 The complaint Mr H complains Oasis Motor Finance Limited (OMF) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In August 2022, Mr H entered into a 60 month hire purchase agreement for a used car. The car’s cash price was £6,980, i... (4 pages)View decision -
Decision Reference DRN-4896829
1 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4896829 The complaint Mr and Mrs F complain that Barclays Bank UK PLC won’t refund money they lost when they were the victims of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr and Mrs F wanted t... (4 pages)View decision -
Decision Reference DRN-5075573
1 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5075573 The complaint Mr F complains about Lloyds bank PLC closing his account after an incident in branch. He is also unhappy with the customer service he received from Lloyds. To put things right Mr F wants his account reopened and compensation for the trouble and upset he has bee... (5 pages)View decision -
Decision Reference DRN-5088696
1 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5088696 The complaint This complaint concerns the transfer of Mr H’s personal pension with The Prudential Assurance Company Limited (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in October 2015. Mr H’s complaint was that Prudential failed in its responsibi... (12 pages)View decision -
Decision Reference DRN-5095558
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095558 The complaint Ms N is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-4768368
1 Nov 2024 Skipton Building Society Not upheldInvestmentsDRN-4768368 The complaint Mrs P complains about the investment service she’s received from Skipton Building Society. She says it has left her in a poorly performing fund, resulting in disappointing returns on her investments. What happened Mrs P got some investment advice from Skipton i... (4 pages)View decision -
Decision Reference DRN-5095588
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095588 The complaint Mr M is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-5095599
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095599 The complaint Miss L and Mrs P are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised ... (6 pages)View decision -
Decision Reference DRN-4710483
1 Nov 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4710483 The complaint Mr P complains that J.P. Morgan Europe Limited, trading as Chase (“Chase”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Inst... (3 pages)View decision -
Decision Reference DRN-5095605
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095605 The complaint Miss F is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple sepa... (6 pages)View decision
