We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4734759
28 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4734759 The complaint Mr C complains Hargreaves Lansdown Asset Management Limited (“HLAM”) made errors when it sold investment shares he held within his Self-Invested Personal Pension (SIPP) and he’s suffered a financial loss as a result. What happened Mr C had a SIPP with HLAM. As... (7 pages)View decision -
Decision Reference DRN-4956512
28 Aug 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4956512 The complaint Mr M complains that Clydesdale Bank Plc T/A Virgin Money (VM) sent correspondence to him which he was unable to respond to and it failed to authorise payments he made from his account. He is unhappy he experienced problems in accessing his account via online ba... (6 pages)View decision -
Decision Reference DRN-4989283
28 Aug 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4989283 The complaint Mrs B has complained about Hitachi Capital (UK) Plc, now trading as Mitsubishi HC Capital UK Plc’s (‘Mitsubishi’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair rela... (8 pages)View decision -
Decision Reference DRN-4895286
28 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4895286 The complaint The estate of Mr T complained that The Royal London Mutual Insurance Society Limited (Royal London) has not distributed Mr T’s pension benefits correctly. It believes that the benefits should have been distributed according to Mr T’s will and contemporaneous le... (4 pages)View decision -
Decision Reference DRN-4989112
28 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4989112 The complaint Mr D complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling and settlement of a claim made under his car insurance policy. What happened One of the cars Mr D insured with Admiral was damaged in an accident with a third-party, so Mr D made a... (5 pages)View decision -
Decision Reference DRN-4969668
28 Aug 2024 Santander UK Plc Not upheldMortgagesDRN-4969668 The complaint Mr and Mrs H complain that Santander UK Plc applied an incorrect interest rate to their mortgage. They say they’ve paid too much interest. Mr and Mrs H also complain that after repaying the mortgage balance stated in court documents, Santander said they still h... (4 pages)View decision -
Decision Reference DRN-4981689
28 Aug 2024 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-4981689 The complaint Ms S is unhappy with what DAS Legal Expenses Insurance Company Limited did after she made a claim on her legal expenses insurance policy. What happened In February 2023 Ms S sought assistance from DAS with a breach of contract claim against the school her child... (6 pages)View decision -
Decision Reference DRN-4771894
28 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4771894 The complaint Mr H complains that Wise Payments Limited (‘Wise’) closed his account without warning or reason. He wants compensation and to know why it closed his account. What happened Mr H had business and personal accounts with Wise for a number of years. All his account... (4 pages)View decision -
Decision Reference DRN-4419880
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4419880 Complaint Mr D is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background In May 2023, Mr D fell victim to an employment scam. He’d been applying for jobs online and was approached on a messaging app by someone who claimed to work for a well-... (2 pages)View decision -
Decision Reference DRN-4764401
28 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4764401 The complaint Mr B has complained that Hargreaves Lansdown Asset Management Limited (HLAM) has not separated his self invested personal pension (SIPP) accounts in drawdown. He believes having beneficiary drawdown and personal drawdown arrangements held within one account wil... (3 pages)View decision
