We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-5095645
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095645 The complaint Ms R is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-4843452
1 Nov 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4843452 The complaint Ms J complains that Zopa Bank Limited (Zopa) defaulted her loan account. What happened In October 2019, Ms J took out a loan from Zopa as shown: Date drawn Amount (including interest) Term Monthly Repayments 1 October 2019 £36,679.88 60 months £611.33 Payments... (5 pages)View decision -
Decision Reference DRN-4786552
1 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4786552 The complaint Mr L complains that Lloyds Bank PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In 2018, Mr L was told about an opportunity to invest in a property development company by an investment broker. He was told he... (4 pages)View decision -
Decision Reference DRN-5095652
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095652 The complaint Ms D is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-5095673
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095673 The complaint Mr R is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-4811854
1 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4811854 The complaint Ms F complains that Barclays Bank UK PLC won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In 2019, Ms F was told about an opportunity to invest in a property development company by an investment broker. She wa... (3 pages)View decision -
Decision Reference DRN-5095691
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095691 The complaint Mr G is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-4977825
1 Nov 2024 I Go 4 Ltd. Not upheldInsuranceDRN-4977825 The complaint Mr M has complained about the charges IGO4 Ltd. trading as WiseDriving (IGO4) say he owes when he cancelled his car insurance policy. What happened Mr M bought a car insurance policy through a broker IGO4 which started in November 2023. In February 2024 Mr M ca... (3 pages)View decision -
Decision Reference DRN-5095706
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095706 The complaint Mr H is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-5095715
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095715 The complaint Mr and Mrs D are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision
