We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4993418
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4993418 The complaint Mr P complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr P found an advert for an investment opportunity online. He checked the website and it looked professional, there was a forum with articles and discussion... (10 pages)View decision -
Decision Reference DRN-5095721
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095721 The complaint Mr and Mrs S are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5056456
1 Nov 2024 Aviva Insurance Limited UpheldInsuranceDRN-5056456 The complaint Mr H has complained about the way Aviva Insurance Limited dealt with a claim he made under his Home Emergency policy. Aviva are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the agent. As Aviva have accepted t... (2 pages)View decision -
Decision Reference DRN-5095726
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095726 The complaint Mr and Mrs A are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-4227093
1 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4227093 The complaint Mr N complains that National Westminster Bank Plc (NatWest) closed his current account without reason. Mr N had other accounts with NatWest. Complaints relating to those accounts are dealt with separately. This decision relates only to NatWest’s closure of Mr N... (3 pages)View decision -
Decision Reference DRN-5095729
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095729 The complaint Mr and Mrs D are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5095732
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095732 The complaint Mrs B is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separ... (6 pages)View decision -
Decision Reference DRN-4993497
1 Nov 2024 Arthur J. Gallagher Insurance Brokers Limited Not upheldInsuranceDRN-4993497 The complaint Mr and Mrs W are unhappy with the way Arthur J. Gallagher Insurance Brokers Limited (“AJG”) administered a commercial property investors policy. What happened Below is intended to be a summary of what happened and does not therefore include a full timeline or l... (3 pages)View decision -
Decision Reference DRN-5099216
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5099216 The complaint Mr and Mrs T are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5088518
1 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5088518 The complaint Mr M has complained about the way U K Insurance Limited (UKI) dealt with a claim he made under his home insurance policy which he shares jointly with Miss D. All reference to the insurer UKI in my decision includes its agents. What happened In October 2023 Mr M... (3 pages)View decision
