We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN-5780817
28 Aug 2025 Ascot Lloyd Limited UpheldPensions and AnnuitiesDRN-5780817 The complaint Mrs T complains that Ascot Lloyd Limited gave her unsuitable advice to transfer her deferred defined benefit occupational pension scheme (‘OPS’) to a self-invested personal pension (‘SIPP’). She says that she will now be worse off in retirement by following Asc... (9 pages)View decision -
Decision Reference DRN-5625523
28 Aug 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5625523 The complaint Mrs P complains that Santander UK Plc hasn’t reimbursed her after she says she fell victim to a property development investment scam. What happened In June 2021, Mrs P invested £50,000 in a company I’ll call ‘D’ who said it was investing in property development... (4 pages)View decision -
Decision Reference DRN-5772911
28 Aug 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5772911 The complaint M, a limited company, complains that Barclays Bank UK PLC have declined to refund them in full for transactions they say they didn’t agree to. They’d like their full losses refunded. What happened The background to this complaint is well known to both parties,... (4 pages)View decision -
Decision Reference DRN-5207086
28 Aug 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5207086 The Complaint Ms M complains HSBC UK Bank Plc won’t refund money she lost to a scam. A representative who I will call “C” complains on behalf of Ms M. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in su... (3 pages)View decision -
Decision Reference DRN-5377608
28 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5377608 The complaint S, a limited company, has complained Barclays Bank UK PLC should have done more when they sent £13,750 to one of Barclays’ accountholders after being the victim of a scam. They want the money refunded. What happened S is represented in their complaint by Mr K, ... (2 pages)View decision -
Decision Reference DRN-5620217
28 Aug 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5620217 The complaint Mr M complains that Vanquis Bank Limited lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr M applied for a Vanquis credit card in July 2012. In his application Mr M said he was employed with ... (3 pages)View decision -
Decision Reference DRN-5759503
28 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5759503 The complaint Miss A has complained that Barclays Bank UK PLC (“Barclays”) failed to make it clear that she would need to re-register devices to be covered under a mobile phone insurance policy, provided through a Tech Pack. Miss A says she was not given the details of the n... (3 pages)View decision -
Decision Reference DRN-5554779
28 Aug 2025 London General Insurance Company Limited UpheldInsuranceDRN-5554779 The complaint Mrs G complains that London General Insurance Company Limited (LGI) have unfairly declined a claim on her alloy and tyre policy. What happened Mrs G took out an alloy and tyre policy with LGI in September 2024. In mid-January 2025, Mrs G suffered a puncture. Sh... (3 pages)View decision -
Decision Reference DRN-5335471
28 Aug 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5335471 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HLAM) caused avoidable delays to his transfer from a provider I’ll refer to as provider T to his HLAM Self- Invested Personal Pension (SIPP). He also complains that HLAM failed to keep records pr... (5 pages)View decision -
Decision Reference DRN-5738874
28 Aug 2025 Creation Financial Services Limited Not upheldBanking and PaymentsDRN-5738874 The complaint Mr F complains that Creation Financial Services Limited (Creation) has treated him unfairly in relation to its obligations with regard to a payment he made using his credit card. What happened Between 17 and 25 November 2024, Mr F and his family stayed at a hot... (4 pages)View decision
