We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
-
Decision Reference DRN-4946070
8 Nov 2024 FIL Investment Services (UK) Limited Not upheldInvestmentsDRN-4946070 The complaint Mr F complains about the way in which FIL Investment Services (UK) Limited issued statements on his Flexible Mortgage Individual Savings Account (FMISA). What happened When Mr F saw the value of his FMISA fall he complained to FIL saying they did not put any wa... (2 pages)View decision -
Decision Reference DRN-4977200
8 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4977200 The complaint G complains that Barclays Bank UK PLC (Barclays) is refusing to refund a payment that was made to a third party (I will call C) that specialises the sale of vehicles. G is being represented by a third party. To keep things simple, I will refer to this third par... (3 pages)View decision -
Decision Reference DRN-4946181
8 Nov 2024 ReAssure Limited Not upheldInvestmentsDRN-4946181 The complaint Mr F complains about obstructions he says were caused by ReAssure Limited when surrendering his Flexible Mortgage Individual Savings Account (FMISA). What happened Mr F complain to ReAssure when the request to surrender his account took longer than he thought i... (2 pages)View decision -
Decision Reference DRN-4994500
8 Nov 2024 Ageas Insurance Limited UpheldInsuranceDRN-4994500 The complaint Mr G and Mrs M complain about Ageas Insurance Limited’s decision to decline a claim for a stolen watch. What happened The background to this complaint is very well known to both parties, so I’ll provide only a brief summary here, concentrating on the key issues... (4 pages)View decision -
Decision Reference DRN-5134080
8 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5134080 The complaint Mr F has complained that Amtrust Europe Limited declined a claim he made under his new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the main points: ... (4 pages)View decision -
Decision Reference DRN-5058043
8 Nov 2024 CROWD PROPERTY LIMITED Not upheldInvestmentsDRN-5058043 The complaint Miss E complains that Crowd Property Limited (“CPL”) failed to provide clear information regarding her peer-to-peer crowdfunding account. What happened Miss E has been investing with CPL since December 2020 through its AutoInvest account – in which CPL actively... (4 pages)View decision -
Decision Reference DRN-5093813
8 Nov 2024 Evolution Insurance Company Limited UpheldInsuranceDRN-5093813 The complaint Mr J has complained about his boiler warranty insurer Evolution Insurance Company Limited because it has refused to consider a claim under his warranty for his broken boiler. Mr J has cover with Evolution for service and repair of his heating system. Mr J had ... (3 pages)View decision -
Decision Reference DRN-5022369
8 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5022369 The complaint 1. Mrs R’s complaint is, in essence, that Mitsubishi HC Capital UK Plc, trading as Novuna Consumer Finance (“Novuna”) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under s.140A of the Consumer Credit Act 1974 (“CCA... (32 pages)View decision -
Decision Reference DRN-5062585
8 Nov 2024 Covea Insurance plc UpheldInsuranceDRN-5062585 The complaint Mr M has complained about the total loss settlement Covea Insurance plc reached to settle a claim he made under his car insurance policy. He also complains that Covea unfairly applied a deduction to the settlement for misrepresentation. What happened Mr M bough... (3 pages)View decision -
Decision Reference DRN-5130376
8 Nov 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-5130376 The complaint Mrs M has complained about how AA Underwriting Insurance Company Limited (AA) dealt with a claim under a home insurance policy. What happened Mrs M contacted AA to make a claim following a water leak at her home. AA started to deal with the claim. Mrs M later ... (3 pages)View decision
