We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5132243
7 Nov 2024 Astrenska Insurance Limited UpheldInsuranceDRN-5132243 The complaint Mr M has complained about the way Astrenska Insurance Limited dealt with a claim hemade under his travel insurance policy. What happened The background to this complaint isn’t disputed so it serves no purpose for me to detail ithere. In summary whilst on holida... (4 pages)View decision -
Decision Reference DRN-4868755
7 Nov 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4868755 The complaint S complains AXA Insurance UK unfairly declined its property insurance claim. AXA’s been represented by an agent for the claim. For simplicity I’ve referred to the agent’s actions as being AXA’s own. S is a limited company. It has been represented for the compl... (4 pages)View decision -
Decision Reference DRN-5031077
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031077 The complaint Mr and Mrs M have complained that Amtrust Europe Limited declined a claim they made under their new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the m... (4 pages)View decision -
Decision Reference DRN-5031106
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031106 The complaint Mr and Mrs S have complained that Amtrust Europe Limited declined a claim they made under their new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the m... (4 pages)View decision -
Decision Reference DRN-5031091
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031091 The complaint Mr and Mrs M have complained that Amtrust Europe Limited declined a claim they made under their new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the m... (4 pages)View decision -
Decision Reference DRN-5031055
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031055 The complaint Mr R has complained that Amtrust Europe Limited declined a claim he made under his new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the main points: ... (4 pages)View decision -
Decision Reference DRN-5031042
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031042 The complaint Mr and Mrs M have complained that Amtrust Europe Limited declined a claim they made under their new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the m... (4 pages)View decision -
Decision Reference DRN-5031019
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031019 The complaint Mr and Mrs P have complained that Amtrust Europe Limited declined a claim they made under their new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the m... (4 pages)View decision -
Decision Reference DRN-5031034
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031034 The complaint Mr and Mrs M have complained that Amtrust Europe Limited declined a claim they made under their new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the m... (4 pages)View decision -
Decision Reference DRN-5031002
7 Nov 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5031002 The complaint Ms C has complained that Amtrust Europe Limited declined a claim she made under her new home insurance policy. Reference to Amtrust includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the main points: ... (4 pages)View decision
