We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-5973610
3 Dec 2025 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5973610 The complaint Ms C complains Mitsubishi HC Capital UK PLC trading as Novuna (Novuna), changed its processes, resulting in a kitchen she’d ordered being delayed and her finance agreement with Novuna being cancelled. What happened In May 2024, Ms C arranged for a company, I’ll... (4 pages)View decision -
Decision Reference DRN-5924772
3 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5924772 The complaint Mr C complains that the car he acquired through MONEYBARN NO.1 LIMITED (“Moneybarn”) wasn’t of satisfactory quality. He wants Moneybarn to refund him the costs he’s incurred as well as what he’s paid for the car. What happened Mr C entered a conditional sale ag... (3 pages)View decision -
Decision Reference DRN-5993140
3 Dec 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5993140 The complaint Mrs O’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 1974... (8 pages)View decision -
Decision Reference DRN-5879443
3 Dec 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5879443 The complaint Mr M, via a representative, has complained that Starling Bank Limited (“Starling”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything ... (3 pages)View decision -
Decision Reference DRN-5854997
3 Dec 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5854997 The complaint Mr C complains Barclays Bank UK Plc won’t refund the money he lost to what he believes was an investment scam. In bringing this complaint Mr C is supported by a professional representative, which I’ll refer to as ‘R’. What happened The background to this comp... (8 pages)View decision -
Decision Reference DRN-5812478
3 Dec 2025 Aldermore Bank Plc Not upheldBanking and PaymentsDRN-5812478 The complaint Mrs C complains that Aldermore Bank Plc did not carry out appropriate checks before giving her a buy-to-let mortgage and that created an unfair relationship under section 140A of the Consumer Credit act 1974 (S140A). What happened In 2016, Mrs C took out a buy-... (3 pages)View decision -
Decision Reference DRN-5954931
3 Dec 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5954931 The complaint Mr J complains TSB Bank plc failed to act quickly enough to recall a payment he had sent in error. He’s also said TSB’s communication was extremely poor. What happened Mr J says on the 13 May 2025 he made a payment for £180 but sent it to the wrong payee in err... (3 pages)View decision -
Decision Reference DRN-5992588
3 Dec 2025 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5992588 The complaint Mr E’s complaint is, in essence, that Mitsubishi HC Capital UK Plc (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) de... (5 pages)View decision -
Decision Reference DRN-5879347
3 Dec 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5879347 The complaint Mr M, via a representative, has complained that Monzo Bank Ltd (“Monzo”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here... (3 pages)View decision -
Decision Reference DRN-5839871
3 Dec 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5839871 The complaint Miss A complains that Bank of Scotland plc trading as Halifax refused to reimburse the loss she incurred when she fell victim to what she believes to be an investment scam. In bringing this complaint Miss A is supported by a professional representative that I’... (5 pages)View decision