We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5320356
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5320356 The complaint Mr V is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this decision. What happened In 2023 Mr V saw an advert ... (3 pages)View decision -
Decision Reference DRN-5263659
12 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5263659 The complaint Miss C complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Miss C said she lost money to a scam when she tried to purchase tickets for a concert. Miss C said she spoke with someone, who I’ll refer to ... (4 pages)View decision -
Decision Reference DRN-5315764
12 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5315764 The complaint Mr W complains that Barclays Bank UK Plc increased his credit limit and allowed him to make a payment from his credit card account without intervention, when he was the victim of a scam. What happened Mr W fell victim to a cryptocurrency investment scam. The s... (3 pages)View decision -
Decision Reference DRN-5320409
12 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5320409 The complaint Mr V is unhappy National Westminster Bank Public Limited Company (“NatWest”) didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this de... (5 pages)View decision -
Decision Reference DRN-5542250
12 Jun 2025 TSB Bank plc UpheldBanking and PaymentsDRN-5542250 The complaint Mr R complains TSB Bank plc didn’t charge him the rate he’d been told it would when he received a payment from an overseas account. What happened Mr R has an account with TSB. Mr R says he contacted TSB using its online chat service in October 2023 to ask what ... (2 pages)View decision -
Decision Reference DRN-5602140
12 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5602140 The complaint Mr F has complained about how medical conditions have been dealt with under a Barclays Bank UK PLC (“Barclays”) Travel Pack. What happened In December 2023, Mr F was diagnosed with a heart condition. He subsequently received treatment for his condition, and he ... (3 pages)View decision -
Decision Reference DRN-5620083
12 Jun 2025 Lendable Ltd Not upheldConsumer CreditDRN-5620083 The complaint Mr D complains about a car supplied under a hire purchase agreement, provided by Lendable Ltd trading as Autolend (‘Lendable’). What happened Around January 2024 Mr D acquired a used car under a hire purchase agreement with Lendable. The car is listed with a ca... (7 pages)View decision -
Decision Reference DRN-5507769
12 Jun 2025 Tesco Underwriting Limited Not upheldInsuranceDRN-5507769 The complaint Mr G complains Tesco Underwriting Limited has unfairly settled a claim made against his motor insurance policy, when he wasn’t involved in an accident. What happened In Summer 2024 Tesco contacted Mr G to inform him that a third-party (TP) had made a claim agai... (2 pages)View decision -
Decision Reference DRN-5607380
12 Jun 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5607380 The complaint Ms G is unhappy with the decision made by Inter Partner Assistance SA (IPA) following a claim for damage to her tablet under her travel insurance policy. IPA is the underwriter of this policy. Part of this complaint concerns the actions of third parties instru... (2 pages)View decision -
Decision Reference DRN-5539554
12 Jun 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5539554 The complaint Mr H complains that TSB Bank plc (TSB) allowed his account to become overdrawn. What happened In December 2024, Mr H was frequently using his TSB bank account for on-line gambling transactions with Company A. Mr H thought he could only go ahead with these tra... (2 pages)View decision
