We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5088093
19 Nov 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5088093 The complaint Mr and Miss C’s complaint is about the increase of their Royal & Sun Alliance Insurance Limited (‘RSA’) pet insurance premium at renewal. Mr and Miss C say they’ve been treated unfairly. What happened Mr and Miss C held a yearly limit pet insurance policy w... (3 pages)View decision -
Decision Reference DRN-5158220
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5158220 The complaint Mr B complains that Barclays didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Barclays debit card. What happened In August 2023 Mr B purchased a guitar online using his Barclays debit card. The pa... (4 pages)View decision -
Decision Reference DRN-5142704
19 Nov 2024 London Stone Securities Limited UpheldPensions and AnnuitiesDRN-5142704 The complaint Mrs A has complained about the advice provided to her by London Stone Securities Limited (‘LSS’) with regard to the investments held within her pension. Mrs A has stated that these investments were unsuitable, too high risk, and have caused financial loss. Mrs ... (8 pages)View decision -
Decision Reference DRN-5158204
19 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5158204 The complaint Mrs B complains NewDay Ltd trading as Debenhams Gold Mastercard (“NewDay”) failed to recover funds for goods paid for in part using her NewDay credit card. What happened In February 2023 Mrs B used her credit card to part pay for a building extension on her hom... (4 pages)View decision -
Decision Reference DRN-5124876
19 Nov 2024 London Stone Securities Limited UpheldPensions and AnnuitiesDRN-5124876 The complaint Mr A has complained about the advice provided to him by London Stone Securities Limited (‘LSS’) with regard to the investments held within his pension. Mr A has stated that these investments were unsuitable, too high risk, and have caused financial loss. Mr A’s... (12 pages)View decision -
Decision Reference DRN-4757622
19 Nov 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4757622 The complaint Mr B complains that a kitchen that he paid for using a fixed sum loan agreement with Creation Consumer Finance Limited wasn’t of satisfactory quality. What happened Mr B entered into a fixed sum loan agreement with Creation Consumer Finance in July 2023 to pay ... (3 pages)View decision -
Decision Reference DRN-5040231
19 Nov 2024 One Call Insurance Services Limited UpheldInsuranceDRN-5040231 The complaint Mr P complains that One Call Insurance Services Limited (‘One Call’) didn’t honour a membership offer when he wanted to add a second car to his car insurance. What happened Mr P had a car insurance policy through an insurance broker, One Call. Mr P was a member... (3 pages)View decision -
Decision Reference DRN-4795633
19 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4795633 The complaint Mr J complains about the way in which Clydesdale Bank Plc, operating under its Virgin Money credit card brand, handled his claim after a holiday company provided him with an unsatisfactory holiday package. What happened In July and August 2023 Mr J took a two-w... (3 pages)View decision -
Decision Reference DRN-5056759
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5056759 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr A says that he was contacted via a messaging app and offered the opportunity to work remotely for a company I’ll refer to as C in this ... (4 pages)View decision -
Decision Reference DRN-4937303
19 Nov 2024 IFX (UK) Ltd Not upheldBanking and PaymentsDRN-4937303 The complaint Miss L complains that IFX (UK) Ltd didn’t do enough to prevent the loss she suffered when she sent money to its customer’s account as the result of an alleged scam. Miss L has used a representative to bring her complaint, but for ease of reading, I’ll mostly j... (3 pages)View decision
