We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
-
Decision Reference DRN-5660133
1 Jul 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5660133 The complaint Mr C has complained about Mitsubishi HC Capital UK PLC (trading as Novuna Personal Finance) holding him liable for a loan which he says was taken out without his knowledge. What happened In 2024, Mr C fell victim to a cryptocurrency investment scam. He sent fun... (4 pages)View decision -
Decision Reference DRN-5434442
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434442 The complaint Miss T is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. The complaint is brought on Miss T’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everythi... (4 pages)View decision -
Decision Reference DRN-5657286
1 Jul 2025 TM Advances Limited Not upheldConsumer CreditDRN-5657286 The complaint Mr W, through a representative, says TM Advances Limited, irresponsibly lent to him. What happened Mr W took out a loan for £1,500 over 30 months from TM Advances on 15 March 2023. The monthly repayments were £159. Mr W says TM Advances failed to conduct propor... (2 pages)View decision -
Decision Reference DRN-5648362
1 Jul 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5648362 The complaint Mr K and Miss M complain that Inter Partner Assistance SA hasn’t settled a medical expenses claim they made on a travel insurance policy. As Mr K brought the complaint to us, I’ve referred mainly to him. What happened Mr K and Miss M were abroad with their fami... (4 pages)View decision -
Decision Reference DRN-5413732
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5413732 The complaint Mr O complains Monzo Bank Ltd recorded a marker against him at Cifas, a national fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr O had an account with Monzo. In October 2024... (3 pages)View decision -
Decision Reference DRN-5625484
1 Jul 2025 MoneyGram International Limited UpheldBanking and PaymentsDRN-5625484 The complaint Mr C says MoneyGram International Limited hasn’t assisted him in recovering an international payment that he asked it to make for him. He says he’s lost out as a result. What happened Mr C used MoneyGram’s payment services to send money to his daughter in New Z... (3 pages)View decision -
Decision Reference DRN-5659748
1 Jul 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5659748 The complaint Mrs B complains that Nationwide Building Society didn’t do enough to prevent her from falling victim to a scam. She also doesn’t think they should’ve agreed a loan in her name. Mrs B has used a representative to help her with her complaint. But, for ease of re... (7 pages)View decision -
Decision Reference DRN-5659787
1 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5659787 The complaint Mr C is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel investment scam. After responding to an advert promoting cryptocurrenc... (7 pages)View decision -
Decision Reference DRN-5659587
1 Jul 2025 Covea Insurance plc Not upheldInsuranceDRN-5659587 The complaint Mr K complains about the amount Covea Insurance plc (Covea) have paid to settle a claim he made under his motor insurance policy. What happened The circumstances of this complaint will be well known to both parties and so I’ve summarised events. In 2024 Mr K wa... (4 pages)View decision -
Decision Reference DRN-5604159
1 Jul 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5604159 The complaint Mr B is unhappy that Capital One (Europe) plc won't reclaim a payment from a merchant made via continuous payment authority using expired card details. What happened On 24 November 2024, a merchant took an annual service fee from Mr B's Capital One ac... (2 pages)View decision
