We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367926 results
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Decision Reference DRN-4831634
31 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4831634 The complaint Mr W complains that Nationwide Building Society did not pursue a chargeback in respect of a payment which was made to a business which provides website services. What happened In June 2023 Mr W’s Nationwide card was used for a payment of £179.88 to a business w... (2 pages)View decision -
Decision Reference DRN-4985497
31 Oct 2024 Black Horse Limited Not upheldConsumer CreditDRN-4985497 The complaint Mr A complained about the quality of a car supplied to him under a hire purchase agreement with Black Horse Ltd (‘Black Horse’). When I refer to what Mr A or Black Horse have said or done, it should also be taken to include things said or done on their behalf.... (5 pages)View decision -
Decision Reference DRN-5053987
31 Oct 2024 Cornmarket Insurance Services Limited Not upheldInsuranceDRN-5053987 The complaint Mr J has complained that his motor insurance broker, Cornmarket Insurance Services Limited, (‘Cornmarket’) isn’t honouring an agreement he had with it for his yearly premiums to remain fixed for three years . What happened Mr J had been taking out his motor in... (5 pages)View decision -
Decision Reference DRN-5052845
31 Oct 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5052845 The complaint Mr M complains Royal & Sun Alliance Insurance Limited trading as More Th>n (RSA) has unfairly charged him too much for his home insurance policy, when he’s compared what he’s paid, to that of his neighbour. What happened In late 2023 Mr M made a complai... (3 pages)View decision -
Decision Reference DRN-5118478
31 Oct 2024 Astrenska Insurance Limited UpheldInsuranceDRN-5118478 The complaint Mr and Mrs A have complained about Astrenska Insurance Limited’s lack of assistance when Mr A had an accident whilst on a trip abroad. What happened Mr and Mrs A were on the last day of a cruise in September 2023 when Mr A was injured after a bad fall. He was ... (2 pages)View decision -
Decision Reference DRN-4985354
31 Oct 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4985354 The complaint Mr H complains that Domestic & General Insurance Plc (“D&G”) unfairly charged him an upgrade fee to replace his tv, under his home appliance insurance policy. What happened Mr H says his tv developed a fault. He made a claim to D&G. After which it t... (2 pages)View decision -
Decision Reference DRN-5114032
31 Oct 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5114032 The complaint Mr N complains about the way Nationwide Building Society dealt with a claim he sought to raise with it in connection with a used car he bought. Mr N used his Nationwide credit card to make part-payment for the car along with the cost of a warranty on the vehicl... (8 pages)View decision -
Decision Reference DRN-5118521
31 Oct 2024 First Central Underwriting Limited UpheldInsuranceDRN-5118521 The complaint Miss O complains First Central Underwriting Limited hasn’t handled a claim against her motor insurance policy fairly. What happened Miss O notified First Central of a motor incident in March 2023. First Central accepted the claim. Several complaints were made ... (2 pages)View decision -
Decision Reference DRN-5015045
31 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5015045 The complaint Mr O complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) declined his claim for the theft of a watch, jewellery, and clothing, under his home contents insurance policy. All references to Admiral include its agents and contractors. What happened Mr ... (2 pages)View decision -
Decision Reference DRN-4876990
31 Oct 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4876990 The complaint Mrs K complains that West Bay Insurance Plc (West Bay) unfairly accepted liability and recorded a fault claim against her when she made a claim on a motor insurance policy. Mrs K is represented in her correspondence with our service by her husband, Mr K. Where ... (3 pages)View decision
