We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5116632
31 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5116632 The complaint Mr D complains that Santander UK Plc won’t refund the money he lost when he was the victim of blackmail. What happened In February 2023, Mr D met a woman on a social media platform. They started talking, firstly on the social media platform and then through an... (3 pages)View decision -
Decision Reference DRN-5116619
31 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5116619 The complaint Miss S complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In July 2023, Miss S received a text message from someone who said they were a recruitment consultant and had a potential job for her. And as Mis... (4 pages)View decision -
Decision Reference DRN-5021326
31 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5021326 The complaint Mr H complains HSBC UK Plc (“HSBC”) didn’t send transaction notifications on his banking App. What happened Mr H complained to HSBC as on two separate occasions in April and May 2024 he didn’t get push notifications on the App following certain transactions on ... (2 pages)View decision -
Decision Reference DRN-5116544
30 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5116544 The complaint Miss C complains that Creation Consumer Finance Ltd lent irresponsibly to her. She’s said the hire purchase agreement took up a substantial proportion of her income and had Creation looked at her credit file it would have seen she couldn’t have afforded to repa... (5 pages)View decision -
Decision Reference DRN-4615912
30 Oct 2024 FirstRand Bank Limited Not upheldConsumer CreditDRN-4615912 The complaint Mrs A complains that FirstRand Bank Limited trading as MotoNovo Finance was irresponsible to have agreed car finance for her in 2014. What happened MotoNovo entered into a hire purchase agreement for a car with Mrs A in March 2014. The price of the car was £16... (3 pages)View decision -
Decision Reference DRN-4781568
30 Oct 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4781568 The complaint Mr Y is unhappy because Sainsburys Bank Plc declined his claim under Section 75 of the Consumer Credit Act 1974. What happened On 6 December 2021 Mr Y made a transaction for £9000 with an online training provider using his Sainsburys credit card. The total cost... (3 pages)View decision -
Decision Reference DRN-4997230
30 Oct 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4997230 The complaint The estate of Mrs L (‘the estate’) is represented. They say St. James’s Place Wealth Management Plc (‘SJP’) gave the late Mrs L unsuitable investment advice and that it may not have performed some of the Ongoing Advice Service (‘OAS’) for which it received an O... (13 pages)View decision -
Decision Reference DRN-4753846
30 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4753846 The complaint Mr C complains that J.P. Morgan Europe Limited trading as Chase didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Chase debit card. What happened In October 2023 Mr C purchased a handbag costing £... (2 pages)View decision -
Decision Reference DRN-5070404
30 Oct 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-5070404 The complaint Mrs H is unhappy that Domestic & General Insurance Plc (“D&G”) didn’t complete the first appointment to fix her dishwasher. What happened The background to this complaint is well-known to both parties. So, I’ve set out a summary of what I think are the ... (3 pages)View decision -
Decision Reference DRN-5076451
30 Oct 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-5076451 The complaint Miss V complains about the poor level of service and advice provided by St. James's Place Wealth Management Plc (“SJP”) since it advised her in 2020. She’s asked the Financial Ombudsman Service to conduct a full review of everything that has happened durin... (4 pages)View decision
