We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-4873972
30 Oct 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4873972 The complaint Miss B complains that Oakbrook Finance Limited, trading as Likely Loans, sold her debt and has reported incorrect markers on her credit file. What happened Miss B took a loan out with Oakbrook in February 2021. She contacted Oakbrook in April 2023 because her c... (3 pages)View decision -
Decision Reference DRN-5067328
30 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5067328 The complaint Mr H complains Admiral Insurance Company Limited (Admiral) provided a poor level of service when he made a claim on his motor insurance policy after a collision. And that his car was returned to him with additional damage that wasn’t caused by the collision. T... (3 pages)View decision -
Decision Reference DRN-4929301
30 Oct 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4929301 The complaint Miss A complains that when her car was stolen and she made a claim under her motor insurance policy with First Central Underwriting Limited they voided her policy from inception and declined her claim, as they said her car had undeclared modifications. She says... (4 pages)View decision -
Decision Reference DRN-5092989
30 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5092989 The complaint Mr D complains about U K Insurance Limited’s (UKI) handling of his claim and the settlement he was offered for the total loss of his car, under his motor insurance policy. All references to UKI include its agents and contractors. What happened Mr D’s car was ... (4 pages)View decision -
Decision Reference DRN-4924881
30 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-4924881 The complaint Mrs H complains U K Insurance Limited (UKI) is responsible for poor service under a breakdown assistance insurance policy which worsened a personal injury. What happened Mrs H was a named driver on her mother’s breakdown assistance insurance policy and UKI was... (3 pages)View decision -
Decision Reference DRN-5041919
30 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5041919 The complaint Mr D complained that Admiral Insurance (Gibraltar) Limited didn’t offer him enough for his car when he claimed under his motor insurance policy. What happened Mr D’s car was damaged and Admiral decided that it was uneconomical to repair. Admiral looked at vario... (3 pages)View decision -
Decision Reference DRN-5090928
30 Oct 2024 BUPA Insurance Limited Not upheldInsuranceDRN-5090928 The complaint Mr P complains about the price BUPA Insurance Limited has charged him for a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are the main ev... (4 pages)View decision -
Decision Reference DRN-5091792
30 Oct 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5091792 Complaint Ms H complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“Barclays PF”)) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Ms H is being represented by a Claims Ma... (4 pages)View decision -
Decision Reference DRN-5087177
30 Oct 2024 Astrenska Insurance Limited Not upheldInsuranceDRN-5087177 The complaint Mrs G has complained that Astrenska Insurance Limited has declined a claim she made on an annual travel insurance policy. What happened Mrs G was on a trip abroad with her three children in September 2022 when her accommodation was burgled overnight while they... (3 pages)View decision -
Decision Reference DRN-3813386
30 Oct 2024 IFG Pensions Limited Not upheldPensions and AnnuitiesDRN-3813386 The complaint Mr O’s complaint concerns a transfer to a self-invested personal pension (SIPP) provided by Sovereign Pension Services (Sovereign), and the investments made following that transfer. Mr O is represented by a Claims Management Company (CMC). T... (9 pages)View decision
