We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
-
Decision Reference DRN-5094620
30 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-5094620 The complaint Mrs K and Mr S complain that Aviva Insurance Limited have offered a cash settlement that doesn’t cover all the work needed following an escape of water at their home. What happened Mrs K and Mr N held a buildings insurance policy with Aviva for their home. In... (4 pages)View decision -
Decision Reference DRN-4922764
30 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4922764 The complaint Mr V complains that he was misadvised when he voluntarily terminated his Conditional Sale Agreement with Moneybarn No. 1 Limited. What happened Mr B acquired a car financed through a conditional sale agreement with Moneybarn in December 2020. In November 2021 h... (3 pages)View decision -
Decision Reference DRN-5098617
30 Oct 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5098617 Complaint Mr W has complained about a loan Clydesdale Financial Services (trading as Barclays Partner Finance “Barclays PF”) provided to him. He believes that it should not have provided him with the loan. Background In June 2019, Mr W purchased items for a kitchen. The pur... (3 pages)View decision -
Decision Reference DRN-4944450
30 Oct 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4944450 The complaint Mr C is unhappy that Prepay Technologies Ltd (“Prepay”) have closed his account. What happened On 27 December 2023, in the course of carrying out standard checks, Prepay wrote to Mr C to request information regarding his account. Mr C responded to this email o... (3 pages)View decision -
Decision Reference DRN-4922118
30 Oct 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4922118 The complaint Mr P complains about misleading information provided by The Prudential Assurance Company Limited (“Prudential”) regarding protected tax-free cash (“PTFC”) available under his Section 32 policy. What happened Mr P built up benefits in his former employer’s workp... (4 pages)View decision -
Decision Reference DRN-4863344
30 Oct 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4863344 The complaint Mr A says that Zopa Bank Limited (‘Zopa’) hasn’t administered his account correctly. He complains that it has defaulted it without notice when his repayments were up to date. He says he can continue to make the loan repayments and Zopa should help him do this. ... (3 pages)View decision -
Decision Reference DRN-4774027
30 Oct 2024 First Central Underwriting Limited UpheldInsuranceDRN-4774027 The complaint Mr M complains that First Central Underwriting Limited charged him an additional premium on his car insurance policy. First Central is the underwriter of the policy in question. Reference to First Central includes its agents. What happened In August 2023, Mr M ... (4 pages)View decision -
Decision Reference DRN-5114118
30 Oct 2024 National House-Building Council Not upheldInsuranceDRN-5114118 The complaint Mr and Mrs P complain about National House-Building Council’s (‘NHBC’s’) handling of a claim made under their Solo for Self Build cover. What happened Mr and Mrs P hold a Solo for Self Build policy with NHBC. A claim was accepted by NHBC under the policy, and ... (3 pages)View decision -
Decision Reference DRN-5100010
30 Oct 2024 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-5100010 The complaint Mr R complains that Red Sands Insurance Company (Europe) Limited hasn’t paid a cancellation claim he made under his travel insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in detail... (3 pages)View decision -
Decision Reference DRN-5110222
30 Oct 2024 HDI Global Specialty SE UpheldInsuranceDRN-5110222 The complaint Mrs L complains that HDI Global Specialty SE cancelled her pet insurance policy and refused to pay her claim, on the basis that it did not cover her dog’s breed. My references to HDI include its agents. What happened In 2021 Mrs L took out a lifetime pet insura... (6 pages)View decision
