We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-4953066
22 Oct 2024 Myers Davison Ginger Ltd Not upheldPensions and AnnuitiesDRN-4953066 The complaint Mr B has complained that he was given unsuitable advice by Myers Davison Ginger Ltd (MDG) in 2005 to transfer his deferred occupational pension scheme (OPS) benefits into a personal pension arrangement. Mr B has said that, as a result, he’ll be significantly wo... (7 pages)View decision -
Decision Reference DRN-4628815
22 Oct 2024 LEASYS UK LTD Not upheldConsumer CreditDRN-4628815 The complaint Mr M complains that a car that was supplied to him under a hire agreement with Leasys UK Limited wasn’t of satisfactory quality. What happened A new car was supplied to Mr M under a hire agreement with Leasys that he electronically signed in June 2021. He agre... (2 pages)View decision -
Decision Reference DRN-4764978
22 Oct 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4764978 The complaint Mr R complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on his crowdfunding account. What happened In December 2022, Assetz announced that it had decided to close its retail platform and conduct a solvent run-off of its retail loan bo... (7 pages)View decision -
Decision Reference DRN-5097863
22 Oct 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5097863 The complaint Mr B’s representative has complained, on his behalf, that The Prudential Assurance Company Limited has failed to provide the required justification for correcting what the latter claims to have been an error with its With Profits calculations – which has result... (8 pages)View decision -
Decision Reference DRN-5096136
22 Oct 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5096136 The complaint Miss A has complained that Watford Insurance Company Europe Limited cancelled her motor insurance policy and refused to pay her claim. What happened Miss A took out a motor insurance policy with Watford through an online price comparison site. When her car was... (4 pages)View decision -
Decision Reference DRN-4962279
22 Oct 2024 Unum Ltd Not upheldInsuranceDRN-4962279 The complaint Mr H is unhappy with Unum Ltd (Unum) because it declined his income protection claims. What happened Mr H has an income protection policy arranged through his employer. The policy provides cover if Mr H is unable to carry out the duties of his insured occupatio... (4 pages)View decision -
Decision Reference DRN-5097559
22 Oct 2024 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-5097559 The complaint B’s complaint follows a decision of another Ombudsman of the Financial Ombudsman Service dated 22 November 2021. B says DAS Legal Expenses Insurance Company Limited (‘DAS’) caused unnecessary delays in progressing its claim and that this led to it incurring los... (4 pages)View decision -
Decision Reference DRN-5043117
22 Oct 2024 Great Lakes Insurance SE UpheldInsuranceDRN-5043117 The complaint Mr L and Mr L1 complain that Great Lakes Insurance SE has turned down a gadget claim Mr L made on a travel insurance policy. As Mr L suffered the loss and made this claim, I’ve referred mainly to him throughout this decision. What happened The circumstances of ... (3 pages)View decision -
Decision Reference DRN-5049505
22 Oct 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5049505 The complaint Ms B complains about Advantage Insurance Company Limited’s handling of her car insurance claim. What happened Advantage has been represented by its agents during the claim. All references to Advantage include its agents. Ms B took out a car insurance policy in ... (4 pages)View decision -
Decision Reference DRN-5088123
22 Oct 2024 Skipton Building Society UpheldPensions and AnnuitiesDRN-5088123 The complaint Mr A complains that he has lost out financially because Skipton Building Society (“Skipton”) gave him incorrect advice about how much he could invest in his pension scheme to attract tax relief. What happened Mr A took financial advice from Skipton in November... (3 pages)View decision
