We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4784117
22 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4784117 The complaint Mr M has complained that HSBC UK Bank Plc closed his credit card account without telling him. What happened In December 2023, Mr M contacted HSBC to ask it to reissue his credit card, and was told this was being processed. However, he later discovered that his ... (2 pages)View decision -
Decision Reference DRN-5096564
22 Oct 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-5096564 The complaint Mr B complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on his crowdfunding account. What happened In December 2022, Assetz announced that it had decided to close its retail platform and conduct a solvent run-off of its retail loan boo... (7 pages)View decision -
Decision Reference DRN-4782172
22 Oct 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4782172 The complaint Mrs R complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on her crowdfunding account. What happened In December 2022, Assetz announced that it had decided to close its retail platform and conduct a solvent run-off of its retail loan b... (7 pages)View decision -
Decision Reference DRN-4716544
22 Oct 2024 Pay Later Financial Services Limited UpheldConsumer CreditDRN-4716544 The complaint Miss C complains that Pay Later Financial Services Limited, trading as Fly Now Pay Later, has treated her unfairly in relation to some flights. What happened In March 2020 Miss C used finance from Pay Later Financial Services Limited (PLFS) in th... (2 pages)View decision -
Decision Reference DRN-5094181
22 Oct 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5094181 The complaint Mr C has complained that Tesco Personal Finance PLC trading as Tesco Bank acted irresponsibly when it provided him with a credit card in 2017. The limit of the card was increased twice in 2018 and 2019, Mr C has said that all lending decisions made by Tesco in ... (3 pages)View decision -
Decision Reference DRN-4979104
22 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4979104 The complaint Mr E is unhappy with several aspects of the service he’s received from Nationwide Building Society surrounding a review they conducted on his accounts. What happened Mr E received a letter from Nationwide which said that they urgently needed to know more about ... (3 pages)View decision -
Decision Reference DRN-4988648
22 Oct 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4988648 The complaint Mr S complains that Creation Financial Services Limited has reported him as being linked to an address he has never lived at. He wants the address removed and his credit file amended, an apology and compensation for the upset caused. What happened Mr S says tha... (2 pages)View decision -
Decision Reference DRN-4926329
22 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4926329 The complaint Mr H complains about the service he received from HSBC UK Bank Plc trading as first direct (“FD”) when it cancelled his direct debits (DD) and was logged out of FD’s app during a mobile chat. What happened Mr H switched his bank account in 2021 over to FD from ... (3 pages)View decision -
Decision Reference DRN-4739240
22 Oct 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4739240 The complaint Mr D complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on his crowdfunding account. What happened In December 2022, Assetz announced that it had decided to close its retail platform and conduct a solvent run-off of its retail loan boo... (7 pages)View decision -
Decision Reference DRN-5097102
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5097102 The complaint Mrs W complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Mrs W fell victim to a task-based job scam, after she was contacted via a messaging platform about a remote job opportunity. She was told she had to compl... (3 pages)View decision
