We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5702890
1 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5702890 The complaint Mr G has complained about how he was treated by Revolut Ltd, after being denied access to funds in his account, during a period of financial hardship. What happened Mr G has explained that he contacted Revolut on 18 May 2025, to explain he was suffering extreme... (2 pages)View decision -
Decision Reference DRN-5657545
1 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5657545 The complaint Mrs P complains that Barclays Bank UK PLC trading as Tesco Bank (“Tesco Bank”) rejected her claim under section 75 Consumer Credit Act 1974 (“s.75”). What happened In June 2021 Mrs P purchased a new television at a cost of £2,289. Some 3½ years later she bought... (2 pages)View decision -
Decision Reference DRN-5777626
1 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5777626 The complaint Mr M complains Monzo Bank Ltd won’t close his account. What happened Mr M changed his mobile device in 2022 and was asked to prove his identity, using a video. Mr M didn’t want to do this, but was told until he verified his identity Monzo wouldn’t let him do ... (2 pages)View decision -
Decision Reference DRN-5598756
1 Sep 2025 Madison CF UK Limited Not upheldBanking and PaymentsDRN-5598756 The complaint Mr D complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when it approved his credit card application. What happened Mr D applied for a 118 118 Money credit card in December 2024 via a third party business. The application said Mr ... (3 pages)View decision -
Decision Reference DRN-5684994
1 Sep 2025 Alphabet (GB) Ltd Not upheldConsumer CreditDRN-5684994 The complaint Mr B complains that a car he was due to finance through an agreement with Alphabet (GB) Ltd (‘Alphabet’) wasn’t delivered on time. What happened In February 2025 Mr B entered into a hire agreement to fund the provision of a new car. The car was due to be delive... (2 pages)View decision -
Decision Reference DRN-5690495
1 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5690495 The complaint Mr A complains about the actions of Barclays Bank UK PLC, trading as Barclaycard. He’s unhappy that he was unable to use his card abroad, and about the overall service he received. What happened Mr A says that he tried to use his card whilst abroad in May 2025... (2 pages)View decision -
Decision Reference DRN-5664215
1 Sep 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5664215 The complaint Mr C complains that Lloyds Bank PLC failed to pursue his chargeback properly. What happened In October 2024 Mr C purchased a large item from a seller on an online platform I will call E. It cost £236.21 which he paid using his Lloyds account. When Mr C opened t... (2 pages)View decision -
Decision Reference DRN-5591650
1 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5591650 The complaint Mr D complains that Monzo Bank Ltd failed to properly pursue a chargeback. What happened Mr D attended a free online seminar in December 2024 and decided to purchase an interactive training course. This cost £238.15 and he paid using his Monzo account. He kept ... (2 pages)View decision -
Decision Reference DRN-5698540
1 Sep 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5698540 The complaint Mr A has complained that Clydesdale Bank Plc trading as Virgin Money, treated him unfairly regarding a chargeback on his account. What happened Mr A raised a chargeback with Virgin Money, regarding money taken from his account by a third party merchant, which I... (2 pages)View decision -
Decision Reference DRN-5750866
1 Sep 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5750866 The complaint and background Ms A, via her representatives, complains about the actions of Santander UK Plc (“Santander”) when it restricted access to her account and required branch visits before allowing withdrawals. The details of this complaint are well known to both par... (3 pages)View decision