We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-5090498
21 Oct 2024 Equifax Limited UpheldConsumer CreditDRN-5090498 The complaint Mr F complains about Equifax Limited’s actions when he was disputing a fraudulent account and an incorrect linked address on his credit file. He’s also unhappy his credit score doesn’t show on the reports he was getting from them. What happened I issued a prov... (4 pages)View decision -
Decision Reference DRN-5043634
21 Oct 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5043634 The complaint Mr S complains that Frasers Group Financial Services Limited trading as Studio was irresponsible in its lending to him. He wants all interest charged to be refunded along with statutory interest and any adverse information to be removed from his credit file. Wh... (4 pages)View decision -
Decision Reference DRN-4671573
21 Oct 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4671573 The complaint Mr B complains about a car supplied to him via a conditional sale agreement by Close Brothers Limited (‘CB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role resol... (3 pages)View decision -
Decision Reference DRN-5095093
21 Oct 2024 Stripe Payments UK Limited UpheldBanking and PaymentsDRN-5095093 The complaint G, a limited company complains that Stripe Payments UK Limited closed its payment services account. G is represented by its director, Mr I. What happened In 2022, G opened a payment services account with Stripe. Mr I has explained that G designs and manage w... (3 pages)View decision -
Decision Reference DRN-5038019
21 Oct 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5038019 The complaint Mr S has complained that Advantage Insurance Company Limited (Advantage) gave him incorrect advice under a home insurance policy. What happened Mr S contacted Advantage to check whether tools stored in a rented garage a short distance from his property would b... (2 pages)View decision -
Decision Reference DRN-4967206
21 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4967206 The complaint Miss F complains that Barclays Bank UK PLC won’t reimburse her after she fell victim to an investment scam. What happened Miss F has explained that she saw an advertisement posted by a local community interest company. The advertisement asked what work industry... (3 pages)View decision -
Decision Reference DRN-5041315
21 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5041315 The complaint Miss C complained about the quality of a car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’). When I refer to what Miss C and Moneybarn have said or done, it should also be taken to include things... (6 pages)View decision -
Decision Reference DRN-5091874
21 Oct 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5091874 The complaint Mr H’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) deciding... (13 pages)View decision -
Decision Reference DRN-5026571
21 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5026571 The complaint Mr B complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) caused further damage to his car following a claim under his car insurance policy. When I mention Admiral I also mean its approved repairers and suppliers. What happened Mr B had a motor insu... (3 pages)View decision -
Decision Reference DRN-5073331
21 Oct 2024 HSBC Life (UK) Limited Not upheldInsuranceDRN-5073331 The complaint Mr R complains that HSBC Life (UK) Limited has turned down an incapacity claim he made on a personal income protection insurance policy. Mr R’s representative brought this complaint on his behalf. What happened Mr R has held a personal income protection policy ... (5 pages)View decision
