We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-5013353
21 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5013353 The complaint The estate of Mr O complains HSBC UK Bank Plc delayed closing an account. What happened The estate of Mr O is represented by Mrs M, and another executor, but Mrs M has made the submissions to this service so I’ll only talk about her in my decision. Mr O sadl... (3 pages)View decision -
Decision Reference DRN-5018372
21 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5018372 The complaint Mr K complains National Westminster Bank Plc (NatWest) made a mistake with closing his account and giving him information, which led to a number of difficulties. He’d like to be fairly compensated for the impact. What happened A summary of what happened is belo... (2 pages)View decision -
Decision Reference DRN-5014161
21 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-5014161 The complaint Miss G complains that U K Insurance Limited (UKI) caused further damage to her car following repairs when she made a claim on her motor insurance policy. She wants the car fully repaired at a garage of her choice. What happened Miss G’s car was damaged in an i... (2 pages)View decision -
Decision Reference DRN-4998077
21 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4998077 The complaint Mr T complains that Barclays Bank UK PLC trading as Barclaycard hasn’t provided the service it should have when he requested an affordable repayment plan. He wants an affordable repayment plan put in place and his credit file amended. What happened Mr T contact... (2 pages)View decision -
Decision Reference DRN-4949428
21 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4949428 The complaint Mrs B and Mr B complain about the amount Admiral Insurance (Gibraltar) Limited paid to settle another driver’s claim on their motor insurance policy. Mr B is a named driver on his wife Mrs B’s policy. What happened Mr B scratched another driver’s car whilst pa... (2 pages)View decision -
Decision Reference DRN-5013675
21 Oct 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5013675 The complaint Mr A has complained Lloyds Bank plc won’t refund him for cash machine withdrawals he didn’t make. What happened On 1 February Mr A went to a cash machine but before he could make his request to withdraw cash, his card appeared to have been retained by the machi... (2 pages)View decision -
Decision Reference DRN-4940117
21 Oct 2024 First Central Underwriting Limited UpheldInsuranceDRN-4940117 The complaint Mr D complains about the settlement that First Central Underwriting Limited offered him for the total loss of his car following a claim made on his motor insurance policy. He’s also unhappy with its delays in settling the claim and wants compensation for the co... (3 pages)View decision -
Decision Reference DRN-5064693
21 Oct 2024 Curve UK Limited Not upheldBanking and PaymentsDRN-5064693 The complaint Mr O complains that the process Curve UK Limited (Curve) has in place to allow customers to notify it of potential fraud is inadequate. He would like compensation and Curve to either improve its priority support or remove it. . What happened The details of this... (2 pages)View decision -
Decision Reference DRN-5032280
21 Oct 2024 Bank of Scotland Plc Not upheldMortgagesDRN-5032280 The complaint This complaint is brought by Mrs C who is administrator of the estate of the late Mr C. It is about a mortgage account with Bank of Scotland Plc. Mrs C is unhappy that, after Mr C passed away in September 2023, BOS has continued to charge interest on the accou... (3 pages)View decision -
Decision Reference DRN-5000521
21 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5000521 The complaint Mr B complains about how esure Insurance Limited (“esure”) handled his claim when his car was damaged. When I mention esure I also mean its suppliers and repairers. What happened Mr B had a motor insurance policy with esure covering his car. In September 2023 h... (3 pages)View decision
