We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
-
Decision Reference DRN-4908850
15 Oct 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4908850 The complaint Mr W has complained that Scottish Widows Limited hasn’t correctly adjusted his annuity income in line with the Retail Price Index (RPI), and as a result Mr W feels that he’s being underpaid. Mr W also considers that, in adjusting his payment revision date, Scot... (7 pages)View decision -
Decision Reference DRN-5083723
15 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5083723 The complaint Mr H is unhappy with the service he received from Santander UK Plc surrounding transactions that were declined when he tried to make them. What happened Mr H contacted Santander because he was unhappy that payments that he was trying to make to a well-known mer... (3 pages)View decision -
Decision Reference DRN-4784828
15 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4784828 The complaint Mr W complains that Lloyds Bank PLC did not refund the £20,000 he says he lost to a scam. What happened Mr W was looking to invest and was introduced to a company I’ll call ‘HS’ for the purpose of this decision. HS had several different building projects they w... (3 pages)View decision -
Decision Reference DRN-5037867
15 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5037867 The complaint R complains that Aviva Insurance Limited (Aviva) hasn’t settled a claim it made for storm damage to a building. What happened R insures a number of commercial buildings on a policy it holds with Aviva. One of the insured buildings was damaged by a storm in Febr... (3 pages)View decision -
Decision Reference DRN-5082505
15 Oct 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-5082505 The complaint Mr T has complained, with the help of a professional representative, about a transfer of his personal pension with ReAssure Limited (previously Guardian) to a small self-administered scheme (SSAS) in May 2015. Mr T says the SSAS was subsequently used to invest ... (13 pages)View decision -
Decision Reference DRN-4950555
15 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4950555 The complaint Mr P has complained that Admiral Insurance (Gibralter) Limited (‘Admiral’) declined his claim for storm damage under his home insurance policy. For the avoidance of doubt, ‘Admiral’ includes reference to its agents and representatives in this decision. What ha... (3 pages)View decision -
Decision Reference DRN-5053619
15 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5053619 The complaint Mrs A complains that Barclays Bank UK PLC won’t refund to her money paid from her bank account using direct debit over a period of several years. What happened Mrs A made two claims to Barclays under the direct debit guarantee. She said that a finance company, ... (3 pages)View decision -
Decision Reference DRN-5053697
15 Oct 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5053697 The complaint Mrs W is unhappy with Liverpool Victoria Insurance Company Limited trading as LV=’s (LV) decision to decline a claim made under her buildings insurance policy. What happened In May 2024, Mrs W had an accident at home, and she fell through the kitchen floor. Sh... (2 pages)View decision -
Decision Reference DRN-5083075
15 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5083075 The complaint Ms B is complaining that Revolut Ltd won’t reimburse her with the money she lost to a scam. The complaint is brought on Ms B’s behalf by a professional representative. What happened In 2019 Ms B fell victim to a cryptocurrency investment scam. In July 2022 Ms... (9 pages)View decision -
Decision Reference DRN-4927273
15 Oct 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4927273 The complaint Mr M complains that Lloyds Bank General Insurance Limited (“LBG”) didn’t provide a settlement for all items in his theft claim. What happened Mr M had buildings and contents insurance underwritten by LBG. The background to this complaint is well-known to both p... (5 pages)View decision
