We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5059293
15 Oct 2024 Hargreaves Lansdown Advisory Services Limited UpheldInvestmentsDRN-5059293 The complaint Mrs O complains about investment advice she received from Hargreaves Lansdown Advisory Services Limited (HL) in 2019. She says HL’s advice exposed her to losses within her savings and pension that she couldn’t afford. What happened Mrs O had a range of investme... (11 pages)View decision -
Decision Reference DRN-5080642
15 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5080642 The complaint and what happened Ms C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acc... (7 pages)View decision -
Decision Reference DRN-5017855
15 Oct 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5017855 The complaint Mr L and Ms L have complained about the service provided by Accredited Insurance (Europe) Ltd (‘Accredited’) under a home emergency policy. As Ms L seemed mainly to deal with the claim and complaint, for ease, I will normally only refer to her. References to ... (3 pages)View decision -
Decision Reference DRN-5079667
15 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5079667 The complaint Mr B and Mrs B complain about the withdrawal by Barclays Bank UK PLC (Barclays) of their business overdraft. They also say the bank dealt poorly with changes it said were required to the mandate on their business account. What happened Mr B and Mrs B operated... (6 pages)View decision -
Decision Reference DRN-5061166
15 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5061166 The complaint Mr and Mrs G complain that Bank of Scotland plc (BoS) didn’t provide the service it should have when they were trying to set up joint access to their savings account and breached data protection by sending details of another customer to them and their details t... (2 pages)View decision -
Decision Reference DRN-4910617
15 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4910617 The complaint Mr F complains about Accredited Insurance (Europe) Ltd (Accredited) declining a claim under his home insurance policy for damage to a wall at his property from a tree in bad weather. References to Accredited include their agents who administer the policy and a... (5 pages)View decision -
Decision Reference DRN-4657528
15 Oct 2024 Black Horse Limited Not upheldConsumer CreditDRN-4657528 The complaint Mr R is unhappy that a caravan supplied to him under a hire purchase agreement with Black Horse Limited was of an unsatisfactory quality. What happened In April 2021, Mr R was supplied with a new caravan through a hire purchase agreement with Black Horse. He p... (3 pages)View decision -
Decision Reference DRN-5083064
15 Oct 2024 Covea Insurance plc UpheldInsuranceDRN-5083064 The complaint Mr and Mrs K complain Covea Insurance plc unfairly avoided their policy, and therefore refused to consider a claim they made for stolen jewellery and other items following a burglary. Covea used agents during the claim. Covea is responsible for the actions of t... (7 pages)View decision -
Decision Reference DRN-5081383
15 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5081383 The complaint Mr G complains Barclays Bank UK PLC (Barclays) failed to update his address. What happened Mr G says he moved house in early May 2024 and updated his address using his mobile app. Mr G says he received an email in July 2024 explaining a new credit card was on i... (2 pages)View decision -
Decision Reference DRN-4986960
15 Oct 2024 CB Payments Ltd UpheldBanking and PaymentsDRN-4986960 The complaint Mr and Mrs B complain about how CB Payments Ltd trading as Coinbase (CB) treated them when they attempted to transfer funds from a bank account. Mr B says this caused frustration and had a significant impact on the reason for the transfer. For ease of reading, ... (3 pages)View decision
