We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5037415
15 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5037415 The complaint Mr H says Moneybarn No. 1 Limited trading as Moneybarn, irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a hire purchase agreement to purchase a car. He says that trying to pay the agreemen... (4 pages)View decision -
Decision Reference DRN-5049901
15 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5049901 The complaint Mr P complains that Bank of Scotland plc trading as Halifax applied a 90-day interest charge when he closed his Fixed Saver account early. What happened Mr P deposited £40,000 into a 1-year Fixed Saver account with Halifax. He opened the account on-line on 8 N... (3 pages)View decision -
Decision Reference DRN-4961596
15 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4961596 The complaint Mr S has complained that Lloyds Bank Plc (“Lloyds”) mis-sold him a fee-paying Gold account, which was sold to Mr S at some point prior to September 2001. Mr S has given a number of reasons why he says that it was mis-sold. These include that that he was coerced... (4 pages)View decision -
Decision Reference DRN-4829575
15 Oct 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4829575 The complaint Miss W says Metro Bank PLC (Metro Bank) refuses to refund her for transactions on her account she says she didn’t authorise. What happened Miss W says she received a call from someone who she believed was from Metro Bank. She says they told her they were callin... (2 pages)View decision -
Decision Reference DRN-4844923
15 Oct 2024 Thornton & Baines Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-4844923 The complaint Ms T has complained about advice she received from Thornton & Baines Independent Financial Advisers Limited in respect of the underlying investments in her pension. She’s also unhappy with aspects of the service she received. What happened Ms T was an exis... (6 pages)View decision -
Decision Reference DRN-5081257
15 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5081257 The complaint Mr C has complained that esure Insurance Limited’s approved repairer (AR) caused further damage to his car after repairs and esure failed to acknowledge or deal with his request for this damage to be repaired. Mr C says esure provided a poor service to him. Wha... (5 pages)View decision -
Decision Reference DRN-4993252
15 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4993252 The complaint Mr M is unhappy that Admiral Insurance (Gibraltar) Limited (Admiral) have held him at fault for an accident after he made a claim against his motor insurance policy. He is also unhappy with the service he received. What happened In 2021 Mr M unfortunately had a... (3 pages)View decision -
Decision Reference DRN-5067676
15 Oct 2024 Nationwide Building Society Not upheldMortgagesDRN-5067676 The complaint Mrs N complains about what happened when she asked Nationwide Building Society to move her mortgage onto a better interest rate. She said Nationwide caused confusion and delays, which meant she didn’t get the rate she was originally offered. What happened Mrs N... (5 pages)View decision -
Decision Reference DRN-5042684
15 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5042684 The complaint Mr M complains about the service he received from HSBC UK Bank Plc (“HSBC”) when he sent two international payments to his account with it and HSBC rejected the payments. What happened On 13 February 2024 Mr M made a transfer of 50,000 euro (£41,753.95) from hi... (3 pages)View decision -
Decision Reference DRN-4999533
15 Oct 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4999533 The complaint Mr F is complaining that West Bay Insurance Plc (West Bay) are holding him at fault for an accident after he made a claim against his motor insurance policy. What happened In May 2023 Mr F was unfortunately involved in a car accident involving a third party veh... (2 pages)View decision
