We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5033288
14 Oct 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-5033288 The complaint Mr G complains that a car that was supplied to him under a hire purchase agreement with Specialist Motor Finance Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr G under a hire purchase agreement with Specialist Motor Finance... (3 pages)View decision -
Decision Reference DRN-5030168
14 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5030168 The complaint Ms R is unhappy with Nationwide Building Society. She’s concerned about some payments that appeared on her statements from a shop that’s no longer trading. Ms R is also worried about some cashpoint withdrawals that she doesn’t think she made and wants these ref... (3 pages)View decision -
Decision Reference DRN-5067559
14 Oct 2024 Aldermore Bank Plc Not upheldBanking and PaymentsDRN-5067559 The complaint Mr S and Mrs S, his mother, complain about the way in which Aldermore Bank Plc handled their fixed rate account when it matured. Mr S has directed the complaint. What happened Mr S and his mother had a fixed term account with Aldermore. The rate was fixed for o... (2 pages)View decision -
Decision Reference DRN-4620300
14 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4620300 The complaint Mr M complains about a car he acquired with credit provided by Moneybarn No. 1 Limited. What happened On 24 May 2023 Mr M entered into a regulated conditional sale agreement with Moneybarn in respect of a used car. The car was ten years old, its cash price was ... (2 pages)View decision -
Decision Reference DRN-5037929
14 Oct 2024 PayPal UK Ltd UpheldBanking and PaymentsDRN-5037929 The complaint Mrs M complains that PayPal UK Ltd registered a default on her credit file. What happened Mrs M holds a credit account with PayPal. In or around September 2023 Mrs M experienced financial difficulties. She made a payment to her PayPal account on 4 September 202... (3 pages)View decision -
Decision Reference DRN-5080759
14 Oct 2024 Allianz Insurance Plc UpheldInsuranceDRN-5080759 The complaint D is complaining that Allianz Insurance Plc has declined a claim it made on its commercial property insurance policy. What happened In June 2023 D made a claim against its commercial property insurance policy – provided by Allianz. It said its property’s gutter... (2 pages)View decision -
Decision Reference DRN-4541475
14 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4541475 The complaint Mr A complains that Santander UK Plc have not refunded the money that he lost when he was the victim of a scam. What happened The details of this complaint are well known to both parties, so I will not go into every detail of what happened here. But in summary,... (3 pages)View decision -
Decision Reference DRN-5081884
14 Oct 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5081884 The complaint Mr L is unhappy that Royal & Sun Alliance Insurance Limited (RSA) refused to pay his claim for a lost ring as part of his fire damage claim. Mr L’s broker brought the claim and complaint on his behalf. For ease of reading, I’ll refer to Mr L throughout as i... (4 pages)View decision -
Decision Reference DRN-5080842
14 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5080842 The complaint Mrs M complains about the way Accredited Insurance (Europe) Ltd has handled a claim she made under her home insurance policy. Reference to Accredited includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise... (7 pages)View decision -
Decision Reference DRN-5079857
14 Oct 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-5079857 The complaint Mr M is unhappy that AXA PPP Healthcare Limited (AXA) declined the claim under his private medical insurance policy. Mr B is the lead complainant on this complaint and is the lead policyholder. He has represented his son, Mr M, on this complaint. In this decisi... (5 pages)View decision
