We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5382577
25 Mar 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5382577 The complaint Mr M complains that Clydesdale Bank Plc trading as Virgin Money failed to close his account when he requested. As a result he says his credit score was affected, causing him severe financial problems. What happened Mr M says that he wrote to Virgin Money in Mar... (2 pages)View decision -
Decision Reference DRN-5281677
25 Mar 2025 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-5281677 The complaint Mr M complains Atlanta Insurance Intermediaries mis-sold him touring caravan insurance. What happened In 2017 Atlanta sold Mr M touring caravan insurance. It renewed each year. In June 2024 Mr M’s caravan was damaged whilst being towed by a car. He estimates r... (6 pages)View decision -
Decision Reference DRN-5382278
25 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5382278 The complaint Mr S is being represented by solicitors. He’s complaining about National Westminster Bank Public Limited Company because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr S fell victim to an investment scam. He was introduced to ... (4 pages)View decision -
Decision Reference DRN-5366401
25 Mar 2025 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-5366401 The complaint Ms B complains Brent Shrine Credit Union Limited trading as My Community Bank (My Community Bank) loaded her to a fraud database because of a misunderstanding with her employment status. What happened Ms B applied for a loan with My Community Bank on 7 Decemb... (3 pages)View decision -
Decision Reference DRN-5370722
25 Mar 2025 Stagemount Limited UpheldConsumer CreditDRN-5370722 The complaint Miss L argues that Stagemount Limited trading as Quid Market gave her loans she couldn’t afford to repay. What happened Miss L took out the following loans with Quid Market: Loan Loan amount Date taken Number of repayments Highest monthly repayment One £300 2... (3 pages)View decision -
Decision Reference DRN-4959521
25 Mar 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4959521 The complaint Mr and Mrs B complain about the handling of their subsidence insurance claim by Royal & Sun Alliance Insurance Limited trading as More Th>n (‘RSA’). Any reference to RSA includes the actions of its agents. What happened Mr and Mrs B hold buildings insu... (4 pages)View decision -
Decision Reference DRN-5424081
25 Mar 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5424081 The complaint Mr Q complains that Cabot Credit Management Group Limited, trading as Cabot Financial (Europe) Limited are pursuing him for several debts which he says they haven’t evidenced they own. What happened A debt purchaser (DP) say they acquired three separate debts,... (7 pages)View decision -
Decision Reference DRN-4958184
25 Mar 2025 Quilter Financial Limited Not upheldInvestmentsDRN-4958184 The complaint Mrs F is represented by her daughter Miss S. She has complaint on their behalf about the advice and the quality of the documentation she received from Quilter Financial Limited (Quilter) in 2023. I should point out that I am aware of another complaint Mrs F ha... (3 pages)View decision -
Decision Reference DRN-5423559
25 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldBanking and PaymentsDRN-5423559 Complaint Mr G has essentially complained that National Westminster Bank Public Limited Company (“NatWest”) unfairly provided him with an overdraft that was unaffordable. He also says that it continued applying charges to his overdraft even after it should have realised tha... (4 pages)View decision -
Decision Reference DRN-5423446
25 Mar 2025 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5423446 Complaint Mr K has essentially complained that The Royal Bank of Scotland Plc (“RBS”) unfairly provided him with an overdraft that was unaffordable. He also says that it continued applying charges to his overdraft even after it should have realised that he couldn’t sustaina... (5 pages)View decision
