We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
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Decision Reference DRN-5780200
24 Feb 2026 HAWKSMOOR INVESTMENT MANAGEMENT LIMITED Not upheldInvestmentsDRN-5780200 The complaint Mr E has complained to Hawksmoor Investment Management Limited (‘Hawksmoor’) about the performance of his investment portfolio. He would like to be compensated. What happened Mr E transferred his portfolio – a general investment account and ISA valued at just ... (8 pages)View decision -
Decision Reference DRN-6174034
24 Feb 2026 Gain Credit LLC UpheldConsumer CreditDRN-6174034 The complaint Mr K complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) gave him loans without carrying out sufficient affordability checks. He says that had better checks been made than it would’ve seen he was already using his overdraft and had other... (5 pages)View decision -
Decision Reference DRN-5999330
24 Feb 2026 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5999330 The complaint Mr A’s complaint is, in essence, that Shawbrook Bank Limited acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) deciding against paying... (5 pages)View decision -
Decision Reference DRN-6168911
24 Feb 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6168911 The complaint Mrs H, who is represented by her sister Ms M, complains that Barclays Bank UK PLC failed to properly pursue a chargeback request. What happened In 2019 Mrs H was trying to book flights following a family bereavement. She went on to a site aimed at students, but... (3 pages)View decision -
Decision Reference DRN-6175111
24 Feb 2026 National House-Building Council Not upheldInsuranceDRN-6175111 The complaint Mr and Mrs G complain National House-Building Council (NHBC) has unfairly declined a claim they made for foul water drainage under the warranty. Mr G has been the main correspondent for this claim and complaint, as such I’ve only referred to him in the main bod... (4 pages)View decision -
Decision Reference DRN-6160650
24 Feb 2026 Bank of Scotland Plc Not upheldMortgagesDRN-6160650 The complaint Mr V complains that Bank of Scotland plc trading as Birmingham Midshires Mortgages (BM) has treated him unfairly following the end of the term of his buy-to-let mortgage. Mr V’s daughter, Mrs V, brings the complaint on his behalf. What happened Mr V took out ... (3 pages)View decision -
Decision Reference DRN-5985610
24 Feb 2026 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5985610 The complaint Mr S has complained about a credit card and limit increases Monzo Bank Ltd (“Monzo”) provided to him as part of its Monzo Flex product. Mr S says the card wasn’t affordable for him when considering he was a part time worker and had other credit from Monzo at th... (4 pages)View decision -
Decision Reference DRN-5898248
24 Feb 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5898248 The complaint Mr W complains that HSBC UK Bank Plc (“HSBC”) won’t refund money he lost as part of a scam. Mr W’s complaint was brought to our service by a representative but, for ease of reference, I shall refer to Mr W throughout my decision. What happened The background ... (3 pages)View decision -
Decision Reference DRN-6174871
24 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6174871 The complaint Ms F complains about the service provided to her by Revolut Ltd. What happened In November 2025, Ms F made a substantial transfer of funds into her Revolut e-money account with the intention of moving the funds to a separate savings pot after. However, she the... (3 pages)View decision -
Decision Reference DRN-6106875
24 Feb 2026 Shawbrook Bank Limited Not upheldConsumer CreditDRN-6106875 The complaint Mr and Mrs C’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2)... (13 pages)View decision