We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
-
Decision Reference DRN-5052215
7 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5052215 The complaint Mr I is unhappy with several aspects of the service that he’s received from National Westminster Bank Plc (“NatWest”), including service he received while in branch. What happened Mr I went into a NatWest branch and asked for help as his debit card had stopped ... (2 pages)View decision -
Decision Reference DRN-4680312
7 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4680312 The complaint Mr C complains Barclays Bank UK PLC told him it would remove a CIFAS marker it had recorded against him but then said it had misinformed him. He feels the bank has treated him unfairly. What happened I set out a summary of what happened below: Mr C has a CIFAS ... (2 pages)View decision -
Decision Reference DRN-5057302
7 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5057302 The complaint Mrs M and Mr M complain about the service they received from Barclays Bank UK PLC (“Barclays”) when they tried to set up a joint account. The complaint is brought by both Mrs M and Mr M. But, for ease of reading, I’ll refer mostly to Mrs M throughout this deci... (5 pages)View decision -
Decision Reference DRN-4951758
7 Oct 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4951758 The complaint Mr M complains about the poor service he got from First Central Underwriting Limited in relation to a change to his motor insurance policy. What happened Mr M says he called First Central early in March 2022 to inform it about a new endorsement and three penal... (2 pages)View decision -
Decision Reference DRN-4730656
7 Oct 2024 Mi Vehicle Finance Limited Not upheldConsumer CreditDRN-4730656 The complaint Mr O complains that, after he decided voluntarily to terminate a hire purchase agreement he’d taken out on a car, MI Vehicle Finance Limited trading as Mann Island Finance (Mann Island) unfairly recorded two missed payments on his credit file. What happened Mr... (3 pages)View decision -
Decision Reference DRN-5064551
7 Oct 2024 Accord Mortgages Limited UpheldMortgagesDRN-5064551 The complaint Ms N complains that when she asked Accord Mortgages Limited to send her full details of all the personal information it held for her, on a recently redeemed mortgage, Accord sent all that information to the wrong address. What happened Ms N told our service tha... (3 pages)View decision -
Decision Reference DRN-5053204
7 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5053204 The complaint Mr R and Mrs R complain HSBC UK Bank plc (HSBC) failed to reinvest their joint fixed rate savings account. What happened Mr R says he received a letter from HSBC advising his joint fixed rate saver was due to mature on 7 March 2024. Mr R says he telephoned HSBC... (3 pages)View decision -
Decision Reference DRN-4886588
7 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4886588 The complaint Miss C complains that Bank of Scotland trading as Halifax has treated her unfairly by giving her an overdraft on her account. Miss C also says the charges and fees on the overdraft have led to financial hardship. What happened Halifax granted Miss C an overdra... (3 pages)View decision -
Decision Reference DRN-4887292
7 Oct 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4887292 The complaint Mr H complains TSB Bank Plc treated him unfairly when it refused to accept a cheque made out to him, using its cheque deposit service on his banking app. What happened A summary of what happened is below: Mr H tried paying a cheque into his TSB account using hi... (2 pages)View decision -
Decision Reference DRN-5009898
7 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5009898 The complaint Mr F has complained Santander UK plc did nothing to help when he ended up paying a fraudster for a holiday booking. What happened In 2024, Mr F was the victim of a scam. He was looking to book a villa holiday and after finding something, he was contacted to sug... (2 pages)View decision
