We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5528099
12 Jun 2025 Cowen Insurance Company Limited UpheldInsuranceDRN-5528099 The complaint Mr P is unhappy that Cowen Insurance Company Limited haven’t settled a claim he made on his travel insurance policy. What happened Mr P made a claim on his travel insurance policy as he had to cancel his holiday due to contracting Covid-19. He complained as Cow... (2 pages)View decision -
Decision Reference DRN-5232298
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5232298 The complaint Mr G is unhappy Wise Payments Limited closed his account. What happened Mr G held a Wise account which opened in September 2017. Mr G used this account to make international transfers. On 17 June 2024 Mr G attempted to make a transfer to the Philippines. The ... (3 pages)View decision -
Decision Reference DRN-5619748
12 Jun 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5619748 The complaint Mr A, representing the estate of Mrs A, complains about the decision made by Liverpool Victoria Insurance Company Limited when dealing with a claim under the late Mrs A’s home insurance policy. Mr A has brought this complaint as an authorised representative of... (2 pages)View decision -
Decision Reference DRN-5440965
12 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5440965 The complaint Mr S is unhappy with Monzo Bank Ltd. Mr S said he added a gambling block to his account but was still able to make gambling transactions after the block was added. What happened Mr S placed a gambling block on his own account through the online tools available... (3 pages)View decision -
Decision Reference DRN-5438039
12 Jun 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5438039 The complaint Mr M has complained about the settlement paid by AXA Insurance UK Plc under his caravan insurance for damage from an escape of water. What happened Mr M noticed the caravan’s floor was wet after having a shower. Following investigation, a large part of the car... (4 pages)View decision -
Decision Reference DRN-5619778
12 Jun 2025 Allium Money Limited Not upheldConsumer CreditDRN-5619778 The complaint Mr G has complained that Allium Money Limited (“AML”) rejected his claim against it under Section 140 of the Consumer Credit Act 1974. What happened In August 2019, Mr G entered into a fixed sum loan agreement with AML to fund the purchase of a solar panel sys... (7 pages)View decision -
Decision Reference DRN-5589218
12 Jun 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5589218 The complaint Mr B and Mrs B complain that Admiral Insurance (Gibraltar) Limited (Admiral) unfairly sent a debt relating to their motor insurance policy to a debt recovery company. And withdrew their claim. References to Mrs B or Mr B, will include the other. What happened... (3 pages)View decision -
Decision Reference DRN-5619568
12 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5619568 The complaint Mrs M has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C”) now Pathlines Pensions UK Limited. The SIPP belonged to the late Mr M, but the assets held within it were transferred to a SIPP in Mrs M’s name followin... (39 pages)View decision -
Decision Reference DRN-5257292
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5257292 The complaint Ms D complains Wise Payments Limited trading as Wise has refused to refund a transaction made from her account which she says she did not make or authorise. What happened On 8 August 2024, Ms D noticed a card payment debited from her account for £2,500 to an i... (2 pages)View decision -
Decision Reference DRN-5619355
12 Jun 2025 Tesco Underwriting Limited UpheldInsuranceDRN-5619355 The complaint Mr and Mrs M are complaining Tesco Underwriting Limited declined a claim they made against their buildings insurance policy. Mr and Mrs M have been represented by another party throughout the claim and complaint. But for ease of reference I shall refer to anyth... (2 pages)View decision
