We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-4886648
30 Sep 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4886648 The complaint Mr R is unhappy with the way Domestic & General Insurance Plc (“D&G”) dealt with claims on his appliance insurance policy. What happened Mr R held an appliance insurance policy to protect his fridge-freezer. This policy was underwritten by D&G Mr ... (4 pages)View decision -
Decision Reference DRN-4983509
30 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4983509 The complaint Mr S has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (4 pages)View decision -
Decision Reference DRN-5041493
30 Sep 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5041493 The complaint Mr M’s complained that Admiral Insurance (Gibraltar) Limited have unfairly declined his claim What happened In 2023, Mr M found the laminate floor in his shower room was spongy. He called a tradesman to investigate. The tradesman found there was a leak which ha... (3 pages)View decision -
Decision Reference DRN-5022567
30 Sep 2024 U K Insurance Limited Not upheldInsuranceDRN-5022567 The complaint Ms J has complained that UK Insurance Limited (‘UKI’) under her buildings insurance policy. For the avoidance of doubt, reference to UKI includes its agents, loss adjusters and representative. Reference to Ms J also includes reference to submissions made on her... (7 pages)View decision -
Decision Reference DRN-5042960
30 Sep 2024 Iwoca Ltd Not upheldBanking and PaymentsDRN-5042960 The complaint Mr K complains that IWOCA Ltd treated him unfairly when it called in his guarantee of a loan made to his company. What happened In April 2023 Mr K’s company, which I’ll refer to as “F”, took out a revolving credit facility with IWOCA. The credit limit was £14,0... (3 pages)View decision -
Decision Reference DRN-5052442
30 Sep 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-5052442 The complaint Mr N complains that Tesco Underwriting Limited (Tesco) unfairly increased the premium for his motor insurance policy at renewal. What happened Mr N says his premium increased by £350 at renewal. He thinks Tesco has added his policy excess to his premium in rel... (3 pages)View decision -
Decision Reference DRN-4917219
30 Sep 2024 Iwoca Ltd Not upheldBanking and PaymentsDRN-4917219 The complaint F, a company, complains that IWOCA Ltd lent to it irresponsibly. F has been represented in this complaint by its director, Mr K. What happened In April 2023 F took out a revolving credit facility with IWOCA. The credit limit was £14,000. The facility was suppor... (3 pages)View decision -
Decision Reference DRN-4653524
30 Sep 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4653524 The complaint Ms T complains that Bank of Scotland plc trading as Halifax (BOS) hasn’t correctly entered her name on her banking profile. What happened Ms T banks with BOS and contacted it at the end of 2023 to say that her name was entered incorrectly on its system. Ms T s... (2 pages)View decision -
Decision Reference DRN-5052575
30 Sep 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5052575 The complaint Miss W complains that Inter Partner Assistance SA (“IPA”) hasn’t paid a claim under her travel insurance policy. What happened Miss W holds an annual travel insurance policy, provided by IPA. The policy covers her between 19 December 2023 and 18 December 2024.... (4 pages)View decision -
Decision Reference DRN-5027339
30 Sep 2024 Legal and General Assurance Society Limited Not upheldPensions and AnnuitiesDRN-5027339 The complaint Mr D has complained about a transfer of his Legal and General Assurance Society Limited (“L&G”) personal pension policies to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2016. Mr D says the QROPS was subsequently used to invest in inappropri... (14 pages)View decision
