We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-4774331
30 Sep 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4774331 The complaint Mr H complains that Clydesdale Bank Plc, trading as Virgin Money, recorded a missed payment marker on his credit file in error which impacted a mortgage application. What happened Mr H had a credit card with Virgin Money which had a £5 monthly fee. Around April... (3 pages)View decision -
Decision Reference DRN-4553487
30 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4553487 The complaint Mrs K complains Hargreaves Lansdown Advisory Services Limited (HL) misadvised her to invest in the Woodford Income Focus Fund (WIFF). She says she made a substantial financial loss as a result of this advice and misleading information. And she’d like compensati... (7 pages)View decision -
Decision Reference DRN-4957505
30 Sep 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4957505 The complaint Mr W is unhappy that AXA PPP Healthcare Limited declined a claim made under his private health insurance policy (‘the policy’). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. I’ll focus on giving ... (3 pages)View decision -
Decision Reference DRN-4882176
30 Sep 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4882176 The complaint Mrs R is unhappy that Legal and General Assurance Society Limited declined a claim she made for the serious illness benefit under her level term assurance plan (‘the policy’). What happened The details of this complaint are well known to both parties, so I won... (3 pages)View decision -
Decision Reference DRN-4546633
30 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4546633 The complaint Mr K complains Hargreaves Lansdown Advisory Services Limited (HL) misadvised him to invest in the Woodford Income Focus Fund (WIFF). He says he made a substantial financial loss as a result of this advice and misleading information. And he’d like compensation. ... (7 pages)View decision -
Decision Reference DRN-5040596
30 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5040596 The complaint Mr M has complained, with the help of a professional representative, about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in February 2015. Mr M’s SSAS was subs... (11 pages)View decision -
Decision Reference DRN-4878776
30 Sep 2024 Adrian Flux Insurance Services Group Not upheldInsuranceDRN-4878776 The complaint Mr O is unhappy Adrian Flux Insurance Services Group sold him a motor insurance policy in error. What happened Adrian Flux sold Mr O a motor insurance policy, and he paid the premium in full. However, the following day he was told the policy had been offered in... (2 pages)View decision -
Decision Reference DRN-4790678
30 Sep 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4790678 The complaint Mr C complained that Fairmead Insurance Limited were unfair in their handling of a claim he made for damage caused to his property – the claim related to subsidence. What happened Mr C had home insurance with Fairmead and made the aforementioned claim. Mr C wa... (3 pages)View decision -
Decision Reference DRN-5025956
30 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5025956 The complaint Mr H complains that Barclays Bank UK PLC unfairly placed a restriction on his account. What happened Mr H complained to Barclays after it restricted his current account for around ten days in June 2023. He’s unhappy because: At the time, Barclays didn’t expla... (4 pages)View decision -
Decision Reference DRN-5010166
30 Sep 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5010166 The complaint Mr R complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) failed to treat him fairly in the way it processed a pending transaction on his credit card account. What happened Mr R holds a credit card supplied by Tesco. On 18 April 2024 Mr R m... (3 pages)View decision
