We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5051696
30 Sep 2024 Lombard North Central Plc Not upheldConsumer CreditDRN-5051696 The complaint Mr G complains that Lombard North Central Plc (‘Lombard’) unfairly declined his application for borrowing and recorded information with National Hunter in January 2023. What happened Mr G applied for borrowing with Lombard in January 2023 to acquire a car. He s... (2 pages)View decision -
Decision Reference DRN-5051697
30 Sep 2024 GoCardless Ltd UpheldBanking and PaymentsDRN-5051697 The complaint A company which I’ll call ‘R’ complains that GoCardless Ltd behaved unreasonably when it changed pricing structure. The complaint is brought on R’s behalf by one of its directors, Mr F. What happened R had an existing agreement with GoCardless for it to proce... (3 pages)View decision -
Decision Reference DRN-4961834
30 Sep 2024 Peter Stewart Associates Limited UpheldPensions and AnnuitiesDRN-4961834 The complaint Mrs K is unhappy with the work done by Peter Stewart Associates Limited (PSA) who were involved in the transfer and investment advice Mrs K received in respect of funds derived from her preserved Occupational Pension Scheme (OPS) benefits. She says she lost out... (51 pages)View decision -
Decision Reference DRN-5051382
30 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5051382 The complaint A has complained that National Westminster Bank Plc (“NatWest”) closed its account. What happened Previously, NatWest had blocked A’s account as NatWest had entered the wrong entity when recording the details of the shareholders of A. NatWest had also refused A... (6 pages)View decision -
Decision Reference DRN-4707008
30 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4707008 The complaint A company, which I’ll refer to as M, complains that National Westminster Bank Plc unfairly required repayment of an overdraft and a Bounce Back Loan (BBL). M also complains that the bank removed its relationship manager in 2022, leaving the company unable to co... (4 pages)View decision -
Decision Reference DRN-5041364
30 Sep 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-5041364 The complaint W complains that Accelerant Insurance Europe SA/NV (Accelerant) has unfairly declined its claim under its Combined Insurance Policy for damage to its sewage treatment plant. W has used a third party to represent it in both the claim and complaint but for ease,... (3 pages)View decision -
Decision Reference DRN-5051591
30 Sep 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5051591 The complaint Mr and Mrs A complain about the way Royal & Sun Alliance Insurance Limited (“RSA”) handled a claim they made on their home insurance policy for damaged caused by subsidence. What happened Mr and Mrs A noticed damage to their property in 2018, RSA accepted ... (3 pages)View decision -
Decision Reference DRN-5009986
30 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5009986 The complaint Mrs S complains about the difficulties her attorney has encountered when trying to access the accounts she holds with National Westminster Bank Plc (NatWest). Mrs S is represented in her complaint by her attorney, Mr R. What happened Mr R says that he has been ... (4 pages)View decision -
Decision Reference DRN-5050570
30 Sep 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5050570 The complaint A company, which I’ll refer to as W, complain about poor service it says it received from Lloyds Bank PLC (Lloyds) in connection with a direct debit payment. In bringing this complaint, W is represented by its director who I’ll refer to as Mr S. What happened... (8 pages)View decision -
Decision Reference DRN-5001951
30 Sep 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5001951 The complaint Mr C complains that Shawbrook Bank Limited put pressure on him to cash in his pension to settle his loan account. What happened Mr C took out a loan with Shawbrook on 10 April 2019 for £10,000. The contractual monthly instalment was £215.75 for a term of 60 mon... (3 pages)View decision
