We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4669799
23 Sep 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4669799 The complaint Mr C complains about Scottish Equitable Plc (trading as Aegon). He’s unhappy that Aegon stopped paying his regular pension income and considers it did so without reasonable justification. What happened Mr C holds a Flexi Drawdown account with Aegon from which ... (4 pages)View decision -
Decision Reference DRN-4663225
23 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4663225 The complaint Mr E complains that Revolut Limited (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened What Mr E says Mr E says that he was contacted on a social networking site about a job opportunity. He then received messages from someo... (4 pages)View decision -
Decision Reference DRN-4763615
23 Sep 2024 Morgans Ltd Not upheldInvestmentsDRN-4763615 The complaint Mr M complains about the advice he received from an appointed representative of Morgans Ltd to invest into a Quilter International Portfolio Bond (formerly Old Mutual) in 2013. He says that as an inexperienced investor, he was entirely reliant on the adviser bu... (6 pages)View decision -
Decision Reference DRN-5035659
23 Sep 2024 FirstRand Bank Limited Not upheldConsumer CreditDRN-5035659 Complaint Mrs L complains that FirstRand Bank Limited (trading as “Motonovo Finance”) unfairly entered into a hire-purchase agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In February 2018, Motonovo Fi... (4 pages)View decision -
Decision Reference DRN-4980207
23 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4980207 Complaint Mr W complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In December 2018, Moneybar... (3 pages)View decision -
Decision Reference DRN-5020302
23 Sep 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5020302 Complaint Mr V complains that Oodle Financial Services Limited (trading as “Oodle” Car Finance) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In January 2019, Oodle provided Mr V... (3 pages)View decision -
Decision Reference DRN-4999497
23 Sep 2024 Chetwood Financial Limited Not upheldBanking and PaymentsDRN-4999497 Complaint Mr T has complained about a credit card Chetwood Financial Limited (trading as “Wave”) provided to him. He says that sufficient checks weren’t carried out before he was provided with the credit card. Background In June 2022, Wave provided Mr T with a credit card w... (3 pages)View decision -
Decision Reference DRN-5028442
22 Sep 2024 Shipman Financial Planning Ltd UpheldInvestmentsDRN-5028442 The complaint Ms K’s complaint is about an ISA Shipman Financial Planning Ltd (“Shipman”) advised her to invest in. She complains misleading information about the gain her ISA had made led her to follow inappropriate advice from Shipman to invest a lump sum into the ISA in 2... (7 pages)View decision -
Decision Reference DRN-4980723
22 Sep 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4980723 The complaint Miss W complains about Advantage Insurance Company Limited’s cancellation of her policy. What happened Miss W held a motor insurance policy with Advantage Insurance Company (“Advantage”). Under the terms of the policy, her driving score was recorded on an app. ... (4 pages)View decision -
Decision Reference DRN-4757348
22 Sep 2024 AutoMoney Limited UpheldConsumer CreditDRN-4757348 The complaint Miss J has complained about the quality of her car acquired through AutoMoney Limited trading as AutoMoney Motor Finance (“AutoMoney”) What happened Miss J acquired a used car in February 2023 from AutoMoney. It was approximately five years old when she acquire... (3 pages)View decision
