We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4982438
26 Nov 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-4982438 The complaint Mr B is unhappy with Financial Administration Services Limited (FASL). Mr B had a Regular Savings Plan (RSP) payment going every month into his son’s Junior ISA (JISA). The payment was cancelled, and Mr B is unhappy about the cancellation and the loss of invest... (3 pages)View decision -
Decision Reference DRN-5083359
26 Nov 2024 AWP P&C S.A. UpheldInsuranceDRN-5083359 The complaint Mr H and Ms J complain about AWP P&C S.A’s settlement of their travel insurance claim. My references to AWP include its agents which includes the business that our Investigator referred to in her correspondence. What happened Mr H and Ms J had an annual t... (4 pages)View decision -
Decision Reference DRN-5009426
26 Nov 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5009426 The complaint Mr and Mrs O have complained about AXA Insurance UK Plc’s decision to turn down their claim under their Home Insurance policy for damage to their property. What happened Mr and Mrs O’s property was rented out and they decided to sell it to the current tenants. ... (2 pages)View decision -
Decision Reference DRN-5036337
26 Nov 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5036337 The complaint Miss J complains that Tesco Personal Finance PLC (“Tesco Bank”) approved a credit card for her and then continued to increase the credit limits when she could not afford the credit. What happened Tesco Bank has supplied some details of the card. It was approved... (5 pages)View decision -
Decision Reference DRN-4892902
26 Nov 2024 Black Horse Limited UpheldConsumer CreditDRN-4892902 The complaint Mr S complains about a motorbike acquired through a Hire Purchase agreement with Black Horse Limited (‘Black Horse’). Mr S said when his engine was being upgraded, metal debris was found in the engine. This was repaired under warranty, but he was left without a... (5 pages)View decision -
Decision Reference DRN-5010698
26 Nov 2024 Motability Operations Limited Not upheldConsumer CreditDRN-5010698 The complaint Mrs R is unhappy that Motability Operations Limited (‘Motability’) changed the insurer on a car they had supplied to her under a hire agreement. What happened In October 2020, Mrs R was supplied with a car through a hire agreement with Motability. She paid an ... (3 pages)View decision -
Decision Reference DRN-5116725
26 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5116725 The complaint Mr B complains that Ageas Insurance Limited (“Ageas”) failed to amend a claim record when instructed to do so by this service, and unfairly added a further amount to this same record under his motor insurance policy. What happened Mr B notified Ageas of an inci... (3 pages)View decision -
Decision Reference DRN-5134258
26 Nov 2024 Black Horse Limited Not upheldConsumer CreditDRN-5134258 The complaint Miss K complains that Black Horse Limited was irresponsible in its lending to her. She wants all interest, fees and charges paid under the hire purchase agreement refunded along with interest and any adverse information removed from her credit file. Miss K is r... (3 pages)View decision -
Decision Reference DRN-5138308
26 Nov 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5138308 The complaint Mrs K is unhappy that Metro Bank PLC have been unable to locate a cash deposit her husband made into one of Metro’s machines. What happened Mrs K’s husband visited a Metro branch and deposited approximately £720, mostly in coins, into a Metro machine using Mrs ... (2 pages)View decision -
Decision Reference DRN-5172092
26 Nov 2024 AXA PPP Healthcare Limited UpheldInsuranceDRN-5172092 The complaint Mr P complains AXA PPP Healthcare Limited (AXA) provided him with insufficient information about his cover options at renewal, causing him to pay a higher policy premium. What happened Mr P held private medical insurance underwritten by AXA for a number of year... (3 pages)View decision
