We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4985488
20 Sep 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4985488 The complaint Mr P complains that Lloyds Bank PLC caused a delay in the repayment of his business’s debt. What happened Mr P was the director of a company I’ll refer to as “C”. In November 2022 he provided a personal guarantee for C’s borrowing from Lloyds. In early Septembe... (2 pages)View decision -
Decision Reference DRN-4496737
20 Sep 2024 U K Insurance Limited UpheldInsuranceDRN-4496737 The complaint Mr H complains U K Insurance Limited [“UKI”] has unfairly settled a claim he’s made on his buildings insurance policy following subsidence at his property. He’s also unhappy with some of the remedial work UKI has undertaken following the damage. What happened U... (6 pages)View decision -
Decision Reference DRN-5034854
20 Sep 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5034854 The complaint Mr P has complained that Nationwide Building Society (“Nationwide”) failed to protect him from an investment-related scam. What happened I issued my provisional decision dated August 2023 in which I explained I thought Nationwide should refund some, but not al... (5 pages)View decision -
Decision Reference DRN-4906235
20 Sep 2024 Assurant General Insurance Limited UpheldInsuranceDRN-4906235 The complaint Mr J complains that Assurant General Insurance Limited unfairly refused to repair his phone under warranty, instead advising that he must make a claim under his mobile phone insurance policy and pay the excess. Where I refer to Assurant, this includes the acti... (3 pages)View decision -
Decision Reference DRN-5033363
20 Sep 2024 Phoenix Wealth Services Limited UpheldPensions and AnnuitiesDRN-5033363 The complaint Mr D says Phoenix Wealth Services Limited (Phoenix) is responsible for delays when he decided to switch his pension to another provider. He says this has caused him financial detriment, trouble and upset. What happened Mr D had a Retirement Account with Phoeni... (6 pages)View decision -
Decision Reference DRN-4923804
20 Sep 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4923804 The complaint Mrs S complains Nationwide Building Society didn’t open a savings account or bond and says she missed out on two years of interest payments. She’s also unhappy as she has been unable to close her account as requested. What happened The details of this complaint... (2 pages)View decision -
Decision Reference DRN-4789520
20 Sep 2024 One Sure Insurance Limited Not upheldInsuranceDRN-4789520 The complaint Mr G complains about the amount he received from One Sure Insurance Limited (One Sure) following the cancellation of his commercial vehicle insurance policy. Reference to One Sure includes its agents What happened Mr G held a motor insurance policy administered... (2 pages)View decision -
Decision Reference DRN-5034836
20 Sep 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5034836 The complaint Ms S and Mr V have complained about how Admiral Insurance (Gibraltar) Limited (‘Admiral’) dealt with a claim under a home emergency policy. As Mr V mainly seemed to deal with the claim and complaint, for ease, I will normally only refer to him. What happened ... (4 pages)View decision -
Decision Reference DRN-4509621
20 Sep 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4509621 The complaint Mr C says TSB Bank PLC (“TSB”) refuses to refund him for transactions on his account he says he wasn’t responsible for. What happened Mr C says he noticed transactions on his debit and credit card accounts between 14 October 2022 and 18 October 2022 which he di... (2 pages)View decision -
Decision Reference DRN-4657798
20 Sep 2024 Black Horse Limited Not upheldConsumer CreditDRN-4657798 The complaint Mr A is unhappy with how Black Horse Limited (“Black Horse”) handled his credit applications to finance a new car, which ended with him being declined for finance. What happened Mr A identified a car he was interested in acquiring and applied and was accepted f... (4 pages)View decision
