We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN-4975353
1 Apr 2025 Northern Bank Limited UpheldBanking and PaymentsDRN-4975353 The complaint C, a limited company, complains that Northern Bank Ltd (trading as Danske Bank) have been unreasonable in declining to refund funds they lost to a scam. What happened In June 2023 C received a letter saying that a court judgement had been made against them. La... (3 pages)View decision -
Decision Reference DRN-5300377
1 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5300377 The complaint A company, which I will refer to as G, complains about Barclays’ conduct in respect of a Bounce Back Loan. (I am aware that G’s representatives have made wide-ranging complaints about Barclays’ behaviour. But this decision relates solely to G’s complaint about... (2 pages)View decision -
Decision Reference DRN-4954392
1 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4954392 The complaint Ms S is unhappy Revolut won’t refund money she lost as the result of a scam. What happened Mrs S had an account with Revolut, which she opened in August 2023. Over the next three months, Mrs S made payments to a crypto currency exchange using her Revolut debit ... (4 pages)View decision -
Decision Reference DRN-5356457
1 Apr 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5356457 The complaint Mr R complains that Lloyds Bank PLC (Lloyds) won’t refund money he lost in an investment scam. What happened What Mr R says: Mr R is represented by a third-party claims firm. He says he’s lost £114,500 paid from two different accounts – he made payments from Ll... (7 pages)View decision -
Decision Reference DRN-5214110
1 Apr 2025 American International Group UK Limited Not upheldInsuranceDRN-5214110 The complaint Mr H and Miss P complain that American International Group UK Limited (“AIG”) didn’t pay a claim for the additional expenses they incurred under their travel insurance policy. What happened Mr H and Miss P took out a travel insurance policy on 3 April 2024 to ... (3 pages)View decision -
Decision Reference DRN-5322909
1 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5322909 The complaint Mr V holds/held an account with Revolut Ltd (“Revolut”). Mr V’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr V is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr V s... (5 pages)View decision -
Decision Reference DRN-5344446
1 Apr 2025 Nationwide Building Society Not upheldConsumer CreditDRN-5344446 The complaint Mr V complains about the level of support provided by Nationwide Building Society in relation to his personal loans during a period of financial difficulty. What happened Mr V held two personal loans with Nationwide. In October 2023, he informed Nationwide that... (4 pages)View decision -
Decision Reference DRN-5401270
1 Apr 2025 Bank of Scotland Plc UpheldMortgagesDRN-5401270 The complaint Mr and Mrs P complain about the service they have received from solicitors acting on behalf of Bank of Scotland plc trading as Birmingham Midshires (BM) during the course of legal action to repossess the mortgaged property. What happened Mr and Mrs P took out a... (2 pages)View decision -
Decision Reference DRN-5440927
1 Apr 2025 U K Insurance Limited UpheldInsuranceDRN-5440927 The complaint Mr C complains U K Insurance Limited (UKI) declined his claim and avoided his motor insurance policy. He also complains it didn’t place the avoidance on hold as it said it would. What happened In March 2023 Mr C was unfortunately involved in an accident involvi... (4 pages)View decision -
Decision Reference DRN-5419003
1 Apr 2025 Tymit Ltd UpheldBanking and PaymentsDRN-5419003 The complaint Mr S complains that Tymit Ltd (Tymit) have reported inaccurate information to his credit file. What happened Mr S says that Tymit were wrong to report six missed payments to his credit file. He says that he made the payments. Tymit explained that when Mr S’s ac... (2 pages)View decision
