We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
-
Decision Reference DRN-5548510
11 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5548510 The complaint X complains that Bank of Scotland plc trading as Halifax (“Halifax”) hasn’t protected them from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, X has exp... (2 pages)View decision -
Decision Reference DRN-5109118
11 Jun 2025 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-5109118 The complaint Mr C complains about the advice given by Harbour Rock Capital Limited (‘Harbour Rock’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (‘SIPP’). He says the advice was unsuitable for him ... (13 pages)View decision -
Decision Reference DRN-5560325
11 Jun 2025 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5560325 The complaint X complains that The Co-operative Bank Plc (“Co-op”) hasn’t protected them from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, X has explained that in N... (2 pages)View decision -
Decision Reference DRN-5362664
11 Jun 2025 Ulster Bank Ltd Not upheldBanking and PaymentsDRN-5362664 The complaint Ms F complains that Ulster Bank Ltd hasn’t refunded payments she sent to an investment opportunity that turned out to be a scam. What happened Ms F found an investment opportunity on social media. She began investing in January 2021 and continued sending paymen... (3 pages)View decision -
Decision Reference DRN-5473351
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5473351 The complaint Miss J complains that Revolut Ltd won’t refund money she lost to a scam. Miss J is represented by a firm I’ll refer to as “C”. For ease, I have referred to comments made by C as though Miss J made them. What happened The payments relevant to this complaint are ... (3 pages)View decision -
Decision Reference DRN-5614053
11 Jun 2025 Topaz Finance Limited Not upheldMortgagesDRN-5614053 The complaint Mr C is unhappy with how he has been treated by Topaz Finance Limited trading as Hyalite Mortgages, in relation to his mortgage. What happened Mr C took out a joint mortgage with his ex-partner in August 2006. They borrowed approximately £94,000 over 25 years, ... (3 pages)View decision -
Decision Reference DRN-5407103
11 Jun 2025 Smart Insurance Services Ltd UpheldInsuranceDRN-5407103 The complaint Mr C and Mrs C have complained that Smart Insurance Services Ltd trading as Coversure Insurance Services (Southampton) (‘Coversure’) mis-sold them a home insurance policy. What happened Mr C and Mrs C took out a policy through a broker, Coversure. In January 2... (3 pages)View decision -
Decision Reference DRN-5030637
11 Jun 2025 Cumberland Building Society UpheldBanking and PaymentsDRN-5030637 The complaint Mr and Mrs F complain that Cumberland Building Society (CBS) will not refund money they lost to a scam. Mr and Mrs F are represented by a firm I’ll refer to as “C”. For ease, I have referred to comments made by C as though Mr and Mrs F made them. What happened ... (2 pages)View decision -
Decision Reference DRN-5524469
11 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5524469 The complaint Mr M complains Lloyds Bank PLC unfairly closed his current account and credit card. What happened Mr M held a current account and credit card with Lloyds. He also holds a mortgage account with them which remains open. In November 2024 Lloyds decided to close Mr... (2 pages)View decision -
Decision Reference DRN-5458151
11 Jun 2025 Ageas Insurance Limited Not upheldInsuranceDRN-5458151 The complaint Mrs S says that when she made a claim on her motor insurance policy with Ageas Insurance Limited it wrongly found her liable for an accident and should have paid her more for her car. What happened Mrs S told us that dashcam evidence showed the driver of the o... (2 pages)View decision
