We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5462868
7 Apr 2025 Great Lakes Insurance SE UpheldInsuranceDRN-5462868 The complaint Mr and Mrs P are unhappy that Great Lakes Insurance SE declined a claim made on their travel insurance policy (‘the policy’) after Mr P required medical treatment abroad. And that the recent medical evidence Mr and Mrs P has provided hasn’t changed its position... (3 pages)View decision -
Decision Reference DRN-5426850
7 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5426850 The complaint Mr T has complained that Barclays Bank UK PLC, trading as Barclaycard, has unfairly reduced his credit limit from £8,000 to £100. What happened Mr T has an account with Barclaycard. In December 2024, his credit limit was significantly reduced, which Barclaycard... (1 page)View decision -
Decision Reference DRN-5455678
7 Apr 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5455678 The complaint Mr B complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr B applied for an Aqua credit card in April 2024. In his application, Mr B said he was employed... (2 pages)View decision -
Decision Reference DRN-5301922
7 Apr 2025 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5301922 The complaint Mr A complains that the car he acquired through a hire purchase agreement with Blue Motor Finance Ltd was mis-sold. He wants the outstanding balance on the agreement to be written off and any adverse information removed from his credit file. What happened Mr A ... (4 pages)View decision -
Decision Reference DRN-5410893
7 Apr 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5410893 The complaint Miss C has complained about how Lloyds Bank General Insurance Limited (Lloyds) dealt with a claim under her home insurance policy. References to Lloyds include companies acting on its behalf. What happened Miss C had a water leak in her home. So, she made a c... (3 pages)View decision -
Decision Reference DRN-5324672
7 Apr 2025 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-5324672 The complaint Miss O complains TransUnion International UK Ltd merged her credit file with another person, allowing them access to her personal data. What happened Miss O contacted TransUnion on 2 December 2024, as it had been brought to her attention another individual, wi... (2 pages)View decision -
Decision Reference DRN-4733445
7 Apr 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4733445 The complaint Mr B complains that Admiral Insurance (Gibraltar) Limited (Admiral) settled a motor accident claim without having sight of the police report. He is also unhappy that Admiral has not reimbursed his policy excess. What happened The details of this complaint are w... (4 pages)View decision -
Decision Reference DRN-5347928
7 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5347928 The complaint Mrs C is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Mrs C is being represented by a claims management company but for ease of reference I’ll only refer to Mrs C here. What happened The detailed background to this complaint... (4 pages)View decision -
Decision Reference DRN-5277429
7 Apr 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5277429 Complaint Mr H has complained about the overdraft charges National Westminster Bank Public Limited Company (“NatWest”) applied to his account. Mr H is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr H’s ... (6 pages)View decision -
Decision Reference DRN-5427335
7 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5427335 The complaint Mr K complains that Barclays Bank UK PLC don’t include the non-sterling purchase fee at the transaction authorisation stage. What happened Mr K complained to Barclays that when he made foreign currency transactions the pending payment amount displayed didn’t in... (2 pages)View decision
