We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
-
Decision Reference DRN-5011226
25 Sep 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-5011226 The complaint Mr D complains that Barclays Bank UK PLC failed to treat him fairly after he had taken advantage of a three-month payment holiday the bank had offered him. What happened Mr D opened a personal loan with Barclays in August 2021 that he was repaying at £614 per m... (3 pages)View decision -
Decision Reference DRN-5040932
25 Sep 2024 Amtrust Europe Limited UpheldInsuranceDRN-5040932 The complaint Mr and Mrs P complain about the way Amtrust Europe Limited has dealt with a claim on their legal expenses insurance policy. Where I refer to Amtrust, this includes its agents and claims handlers acting on its behalf. What happened Mr and Mrs P have legal expens... (4 pages)View decision -
Decision Reference DRN-4802807
25 Sep 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4802807 The complaint Mr D complaints that J. P. Morgan Europe Limited (trading as Chase) declined to refund money he lost to a scam. Mr D is represented in this complaint by a solicitor. But for simplicity I will refer to Mr D throughout this decision, even when referencing what h... (3 pages)View decision -
Decision Reference DRN-4802801
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4802801 The complaint Mr D is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. Mr D is represented in this complaint by a solicitor. But for simplicity I will refer to Mr D throughout this decision, even when referencing what his represen... (4 pages)View decision -
Decision Reference DRN-5018566
25 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5018566 The complaint Miss P complains that Monzo Bank Ltd hasn’t refunded disputed transactions on her account. What happened On 26 August 2023 Miss P received an e-mail about needing to pay for a hotel. Miss P said she was expecting to pay for a hotel at the time, so she clicked ... (3 pages)View decision -
Decision Reference DRN-4983914
25 Sep 2024 RESOLVECALL LIMITED Not upheldConsumer CreditDRN-4983914 The complaint Mr B complains about the way that Resolvecall Limited tried to collect a debt in his name. What happened In early 2024, Resolvecall was instructed by a third party business I will refer to as C, to try and collect an outstanding debt in Mr B’s name. Mr B was co... (3 pages)View decision -
Decision Reference DRN-4838898
25 Sep 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4838898 The complaint Mrs J complains that St. James Place Wealth Management Plc (“SJP”) provided unsuitable advice for her to invest into two Enterprise Investments Schemes (EISs). What happened Before I set out the background, this complaint was raised by Mrs J’s attorneys on her ... (9 pages)View decision -
Decision Reference DRN-5039543
25 Sep 2024 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-5039543 The complaint On 11 October 2023 Mr W instructed the transfer of his Self-Invested Personal Pension (‘SIPP’) from Hargreaves Lansdown (‘HL’) to Vanguard Asset Management Ltd (‘Vanguard’) – the ‘SIPP switch’. This was conducted, by both firms, through Origo (the online pensio... (8 pages)View decision -
Decision Reference DRN-4888792
25 Sep 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4888792 The complaint Mr R complains about the way Starling Bank Limited addresses him. What happened Mr R has explained that he’s only comfortable with close family and friends using his first name. Mr R says that when dealing with Starling Bank he wants it to use his title (Mr) an... (2 pages)View decision -
Decision Reference DRN-5007189
25 Sep 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-5007189 The complaint X’s complaint is about a decision Great Lakes Insurance SE (‘ZD’) relied on by The Dispute Service (‘TDS’) in relation to a Zero Deposit Guarantee X entered into with ZD. X says it was unreasonable for ZD to rely on the decision reached by the TDS and feels the... (2 pages)View decision
