We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5141088
12 Nov 2024 MS Amlin Insurance SE UpheldInsuranceDRN-5141088 The complaint Mr H and Ms W have complained about the amount MS Amlin Insurance SE offered in settlement of their claim under their commercial motor insurance policy and the length of time it took to make the offer that it did. Any reference to MS Amlin includes its agents.... (4 pages)View decision -
Decision Reference DRN-5101977
12 Nov 2024 Atlanta Insurance Intermediaries Limited Not upheldInsuranceDRN-5101977 The complaint Mr W complains Swinton Insurance Intermediaries Limited trading as Swinton Insurance. Mr W’s been represented for the complaint by his son. For simplicity I’ve referred to his son’s actions as being his own. What happened Swinton, an insurance broker, arrange... (3 pages)View decision -
Decision Reference DRN-4547200
12 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4547200 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened Mr G was sent a message... (3 pages)View decision -
Decision Reference DRN-4913238
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4913238 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened Miss B was looking for a part time job online when she was contacted via WhatsApp by an individual claiming to be from Amazon (X). X... (10 pages)View decision -
Decision Reference DRN-5025251
12 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5025251 The complaint Mr C complains that Santander UK Plc didn’t protect him from an investment scam. Mr C is being supported in making his complaint by a representative. But for ease, I’ll only refer to Mr C in this decision. What happened Mr C says that in 2017, whilst socialisin... (6 pages)View decision -
Decision Reference DRN-5000230
12 Nov 2024 Advantage Finance Ltd UpheldConsumer CreditDRN-5000230 The complaint Mrs D is unhappy that a car supplied to her under a hire purchase agreement with Advantage Finance Limited was of an unsatisfactory quality. Mrs D has been represented during the claim and complaint process by Mr H. For ease of reference, I will refer to any ... (6 pages)View decision -
Decision Reference DRN-5064703
12 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5064703 The complaint Miss M complains that Santander UK Plc unfairly blocked and closed her account without providing a proper explanation. She is also unhappy that Santander didn’t offer her support. What happened The detailed background of this complaint is well known to both par... (4 pages)View decision -
Decision Reference DRN-5111441
12 Nov 2024 Monmouthshire Building Society UpheldMortgagesDRN-5111441 The complaint Mrs H complains that her mortgage with Monmouthshire Building Society (MBS) was mis-sold, because she was misled about its nature. She also complains that MBS is taking legal action to repossess the property. What happened Mrs H and her husband, Mr H, took out ... (7 pages)View decision -
Decision Reference DRN-5012359
12 Nov 2024 Care by Volvo Car UK Limited Not upheldConsumer CreditDRN-5012359 The complaint Mr M complains about end of lease charges he was asked to pay by Care by Volvo Car UK Limited (‘Volvo’) when he returned a car he had been financing through an agreement with them. What happened In February 2024 Mr M returned a car he had been financing through... (2 pages)View decision -
Decision Reference DRN-5141074
12 Nov 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5141074 The complaint Mr F says The Royal Bank of Scotland PLC (“RBS”) refuses to refund him for transactions on his account he doesn’t think were authorised. He is also unhappy that RBS has not supplied the information he requested several times. What happened The facts of this ca... (3 pages)View decision
