We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5056130
2 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5056130 The complaint Mr P complains that Bank of Scotland plc trading as Halifax changed his address without permission twice on his account to an incorrect address. What happened Mr P says that during the first week of May 2024, he noticed his address was different to his actual a... (4 pages)View decision -
Decision Reference DRN-4808307
2 Oct 2024 Quidie Limited UpheldConsumer CreditDRN-4808307 The complaint Miss S has claimed that Quidie Limited trading as Fernovo (“Quidie”) failed to treat her with forbearance when she contacted it in 2023 to let it know she was medically and financially vulnerable. Background Miss S took out a loan with Quidie in June 2023. Shor... (3 pages)View decision -
Decision Reference DRN-5052558
2 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5052558 The complaint Miss J complains that Santander UK Plc (“Santander”) were unreasonable not to take her chargeback claim to arbitration. What happened I issued a provisional decision on this complaint in September 2024, an extract from that provisional decision is set out below... (5 pages)View decision -
Decision Reference DRN-5054288
2 Oct 2024 Topaz Finance Limited Not upheldMortgagesDRN-5054288 The complaint Mr L complains that Topaz Finance Limited trading as Hessonite Mortgages contacted him about his old mortgage account. He said he was no longer liable to pay the debt because of a long-discharged bankruptcy, and he strongly objected to Hessonite getting in touc... (5 pages)View decision -
Decision Reference DRN-5050915
2 Oct 2024 MoneyGram International Limited Not upheldBanking and PaymentsDRN-5050915 The complaint Mr K complains MoneyGram International Limited (MoneyGram) failed to retrieve a payment he sent overseas. What happened Mr K says he sent a payment using MoneyGram’s payment services on 19 February 2024 for approximately £500, but the beneficiary advised him it... (2 pages)View decision -
Decision Reference DRN-5056022
2 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5056022 The complaint Mr J has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (9 pages)View decision -
Decision Reference DRN-5053329
2 Oct 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-5053329 The complaint and what happened Mr U has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (4 pages)View decision -
Decision Reference DRN-5054146
2 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5054146 The complaint Mrs N complains that Santander UK Plc has not credited her account when a payment she sent was recalled. What happened On 26 August 2022, Mrs N opened a savings account with a business I’ll call K. She initially deposit £1,600 cash into the account. On 31 Aug... (3 pages)View decision -
Decision Reference DRN-5035937
2 Oct 2024 Bamboo Limited Not upheldConsumer CreditDRN-5035937 Complaint Mr M has complained about a loan Bamboo Limited (“Bamboo”) provided to him. He says that the loan was not affordable given his existing debts and his gambling. Background Bamboo provided Mr M with a loan for £3,000.00 in March 2022. The total amount to be repaid o... (3 pages)View decision -
Decision Reference DRN-5055902
2 Oct 2024 Markerstudy Insurance Company Limited UpheldInsuranceDRN-5055902 The complaint Mr W has complained about his vehicle insurer Markerstudy Insurance Company Limited as he is unhappy because it won’t pay his storge costs, incurred during a theft claim. What happened Mr W’s pick-up was stolen in February 2020. Markerstudy began considerin... (3 pages)View decision
