We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
-
Decision Reference DRN-4934915
16 Jan 2025 Interactive Investor Services Limited Not upheldInvestmentsDRN-4934915 The complaint Mr M complained about Interactive Investor Services Limited (Interactive). He said his statements were incorrect and that although it had acknowledged this, Interactive had failed to correct the error. Mr M said he would like Interactive to put things right. W... (3 pages)View decision -
Decision Reference DRN-5181924
16 Jan 2025 QBE UK Limited Not upheldInsuranceDRN-5181924 The complaint R, a limited company, complains QBE UK Limited turned down a claim it made on its Business Combined insurance policy. R is represented by its broker who I’ll refer to as K. What happened In May 2024 R claimed on its policy for damage to business equipment follo... (2 pages)View decision -
Decision Reference DRN-4887376
16 Jan 2025 Great Lakes Insurance SE Not upheldInsuranceDRN-4887376 The complaint E and E complain that Great Lakes Insurance SE declined their claim for damage to the hull of their sailing yacht What happened E and E had a policy with Great Lakes to cover their yacht which was used for pleasure cruises. The yacht was due to be decommission... (4 pages)View decision -
Decision Reference DRN-5266215
16 Jan 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5266215 The complaint Mr M complains that Aviva Life & Pensions UK Limited (“Aviva”) didn’t treat him fairly when it failed to tell him in 2016 that it was altering the way his pension savings were invested following him reaching the selected retirement date set on his pension p... (7 pages)View decision -
Decision Reference DRN-5267163
16 Jan 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5267163 The complaint Miss C is unhappy that Lloyds Bank PLC (“Lloyds”) won’t refund the money she lost to an investment opportunity she now believes was a scam. What happened The background to this complaint is well known to both parties and was set out in the investigator’s view ... (6 pages)View decision -
Decision Reference DRN-5241112
16 Jan 2025 Bank of Scotland Plc Not upheldInsuranceDRN-5241112 The complaint Mr and Mrs B have complained that the life and critical illness policy they bought from Bank of Scotland, trading as Halifax (“Halifax”) was mis-sold. What happened Mr and Mrs B bought a property in 1999, with the assistance of a mortgage from Halifax. Alongsid... (2 pages)View decision -
Decision Reference DRN-5193802
16 Jan 2025 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-5193802 The complaint Mr and Ms M complain that Marks & Spencer Financial Services Plc (trading as M&S Bank) won’t refund the money they lost when they fell victim to a scam. What happened Mr and Ms M came across an opportunity to invest in a company which leased cars – Buy... (6 pages)View decision -
Decision Reference DRN-5180630
16 Jan 2025 Cater Allen Limited UpheldBanking and PaymentsDRN-5180630 The complaint H, a limited company, represented in this complaint by its director, Mr H, complains that Cater Allen Limited won’t refund the money lost when Mr H fell victim to a scam. What happened Mr H saw an advert about an opportunity to invest in a company which leased... (6 pages)View decision -
Decision Reference DRN-5199234
16 Jan 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5199234 The complaint Mr S complains that Bank of Scotland plc trading as Halifax should’ve offered him a new fixed rate on his mortgage sooner than it did. What happened Mr S took a mortgage with Halifax in 2017. The interest rate was fixed until June 2022. When the fixed rate expi... (3 pages)View decision -
Decision Reference DRN-5267023
16 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5267023 The complaint Mr A complains Barclays Bank UK Plc reduced his overdraft limit on his current account unfairly – and provided him with poor customer service when he raised concerns regarding this. What happened I issued a provisional decision setting out what’d happened, and... (5 pages)View decision
