We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
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Decision Reference DRN-4776768
1 Oct 2024 Salad Finance Limited Not upheldConsumer CreditDRN-4776768 The complaint Mrs W complains about the way that Salad Finance Limited trading as Salad Money has treated her. What happened Mrs W took out a loan with Salad Money in April 2022. Mrs W says it refused to help her after an extended illness and redundancy. Mrs W says Salad Mon... (3 pages)View decision -
Decision Reference DRN-5025563
1 Oct 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5025563 The complaint Mrs A complains that Scottish Widows Limited failed to treat her fairly when she wanted to take benefits from her pension savings. What happened Mrs A holds pension savings with Scottish Widows. In 2019 she attempted to take a pension commencement lump sum (“PC... (3 pages)View decision -
Decision Reference DRN-3939218
1 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3939218 The complaint Mr P has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (5 pages)View decision -
Decision Reference DRN-5053994
1 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5053994 Complaint B, a limited company, complains that HSBC UK Bank Plc didn’t do more to help after it fell victim to a scam. The complaint has been brought on behalf of B by one of its directors, Mrs C. For simplicity’s sake, I have generally referred to Mrs C in this decision Bac... (4 pages)View decision -
Decision Reference DRN-4997318
1 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4997318 The complaint Mrs J complains about contradictory information from Santander UK PLC (Santander) about a switch incentive. She would like to receive the switch payment and more compensation than the £50 Santander has already paid.. What happened The details of this complaint... (2 pages)View decision -
Decision Reference DRN-5041996
1 Oct 2024 Western Union Payment Services GB Limited Not upheldBanking and PaymentsDRN-5041996 The complaint Mr K complains Western Union Payment Services GB Limited (WU) paid an older pended transaction of £1,000 when he paid in £1,200 into his WU account to fund a different transaction. What happened Mr K explained he arranged a transaction through WU for £1,200 (t... (3 pages)View decision -
Decision Reference DRN-5042740
1 Oct 2024 Salad Finance Limited Not upheldConsumer CreditDRN-5042740 The complaint Mr M complains that Salad Finance Limited trading as SaladMoney misled him about the information it would review when considering his loan application. What happened Mr M applied for a loan with SaladMoney which was rejected on 27 March 2024. On 11 May 2024 Mr M... (2 pages)View decision -
Decision Reference DRN-5054789
1 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5054789 The complaint Miss W complains about the way Admiral Insurance (Gibraltar) Limited handled a claim she made under her car insurance policy. What happened Miss W was involved in an accident with another car. Admiral recorded the accident as non fault and the car as a total lo... (3 pages)View decision -
Decision Reference DRN-4625261
1 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4625261 The complaint Mr M complains that HSBC UK Bank Plc Ltd won’t refund money he lost when he was a victim of a scam. Mr M is represented by a firm I’ll refer to as ‘A’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some k... (4 pages)View decision -
Decision Reference DRN-5036480
1 Oct 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5036480 The complaint Mr W1, as a beneficiary of funds from his late father’s (Mr W) Retirement Account (RA), says St. James's Place Wealth Management Plc (SJP) was negligent because: - It failed to ensure Mr W had completed an Expression of Wishes (EOW) form in respect of his ... (12 pages)View decision
