We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-5302506
14 May 2025 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5302506 The complaint Mr T complains about how Watford Insurance Company Europe Limited (Watford) handled a claim under his motor insurance policy for damage to his vehicle in an accident. He says additional damage was caused to his vehicle while in the possession of Watford’s salva... (4 pages)View decision -
Decision Reference DRN-5374345
14 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5374345 The complaint Mr N complains that Barclays Bank UK PLC will not reimburse him for the cost of flights for him and his family after a flight was delayed. Because he paid for the flights using his Barclaycard, he says that he has a claim against the bank. What happened Mr N bo... (3 pages)View decision -
Decision Reference DRN-5558532
14 May 2025 Oakbrook Finance Limited UpheldConsumer CreditDRN-5558532 The complaint Mr J complains OAKBROOK FINANCE LIMITED trading as Likely Loans unfairly defaulted his account. He also disagrees with the amount they say is outstanding on his loan and considers his offer to settle the loan should be reported to credit reference agencies as a... (5 pages)View decision -
Decision Reference DRN-5508377
14 May 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5508377 The complaint Mr H complains that the balance outstanding on his credit card account is incorrect, and that NewDay Ltd didn’t assist him with his enquiries. What happened Mr H has held a retailer branded credit card account through NewDay for several years. In 2022, the reta... (4 pages)View decision -
Decision Reference DRN-5555505
14 May 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5555505 The complaint Mr and Mrs F complain because Inter Partner Assistance SA (‘IPA’) hasn’t paid a claim under their travel insurance policy. What happened Mr and Mrs F are insured under a travel insurance policy provided as a benefit by a bank and underwritten by IPA. Unfortunat... (4 pages)View decision -
Decision Reference DRN-5511808
14 May 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5511808 The complaint Mr A complains that Tesco Personal Finance PLC (‘Tesco’), trading as Tesco Bank, irresponsibly agreed to give him two credit card accounts that he says he couldn’t afford. What happened In February 2023 Mr A was accepted for a credit card with Tesco and given ... (4 pages)View decision -
Decision Reference DRN-5535017
14 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5535017 The complaint Mr L complains that Barclays Bank UK plc trading as Barclaycard (‘Barclaycard’) didn’t give him a clear reason for declining to increase his credit card limit. Mr L wants full reasons for the declination and for Barclaycard to recognise their actions are damag... (3 pages)View decision -
Decision Reference DRN-5094628
14 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094628 The complaint Miss M complains that Revolut Ltd won’t refund her after she lost money in an investment scam. Miss M is being represented by a professional representative, but for ease of reading I’ll refer to Miss M only. What happened The circumstances surrounding this co... (3 pages)View decision -
Decision Reference DRN-5334320
14 May 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5334320 The complaint Mr S complains about Nationwide Building Society’s decision not to raise a chargeback claim on his behalf. What happened Mr S purchased goods through a food delivery platform in late October 2024. Mr S says one of the food items he received wasn’t as described ... (3 pages)View decision -
Decision Reference DRN-5559207
14 May 2025 Great Lakes Insurance SE UpheldInsuranceDRN-5559207 The complaint Mr D and Miss P have complained that Great Lakes Insurance SE (Great Lakes) registered a buildings insurance claim on their policy. As Mr D mainly seemed to deal with the claim and complaint, for ease, I will normally only refer to him. What happened Mr D con... (5 pages)View decision
