We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5617354
11 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5617354 The complaint Mr B complains Bank of Scotland plc trading as Halifax treated him unfairly when it recorded a fraud marker against him and closed his account. He’d like it to compensate him for what happened and how it dealt with his complaint. What happened A summary of what... (3 pages)View decision -
Decision Reference DRN-5394711
11 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5394711 The complaint Mr A complains that Monzo Bank Ltd caused his payment to another bank to fail and didn’t address his information or accessibility needs effectively. What happened Mr A contacted Monzo on 22 December 2024 via its app about declined payments to another bank. ... (5 pages)View decision -
Decision Reference DRN-5573132
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5573132 The complaint Mr S complains that Revolut Ltd sent back a payment made to him in respect of a refund on the cancelled purchase of a car. And that the seller denied receipt of the money. What happened On 30 October 2024, Mr S paid a dealer the purchase price for a car, of £5,... (2 pages)View decision -
Decision Reference DRN-5617306
11 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5617306 The complaint Mr R complains that Barclays Bank UK PLC (Barclays) blocked his bank account and caused him significant distress and inconvenience. What happened Mr R has a current account with Barclays. In April 2024, he tried to complete a transaction, but it was blocked. He... (2 pages)View decision -
Decision Reference DRN-5601576
11 Jun 2025 Hull and East Yorkshire Credit Union Limited UpheldConsumer CreditDRN-5601576 Complaint Mrs C has complained about loans Hull and East Yorkshire Credit Union Limited (“HEY CU”) provided to her. She says that sufficient checks hadn’t been carried out before the loans were provided and if they had been it would have been clear that the loans were unaffo... (4 pages)View decision -
Decision Reference DRN-5578680
11 Jun 2025 Barclays Bank UK PLC Not upheldConsumer CreditThe complaint Mr U is unhappy that a credit card eligibility check undertaken by Barclays Bank UK Plc indicated that he maybe successful, whereas his subsequent application was declined. What happened Mr U was interested in taking a credit card with Barclays; but he’d previously entered in... (3 pages)View decision -
Decision Reference DRN-5573674
11 Jun 2025 NewDay Ltd Not upheldConsumer CreditThe complaint Mrs S complains that NewDay Ltd trading as Aqua (NewDay) acted irresponsibly in opening a credit card account and subsequently increasing her credit limit. What happened In July 2018 Mrs S applied for a credit card with NewDay. Her application was successful and NewDay applie... (3 pages)View decision -
Decision Reference DRN-5537927
11 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5537927 The complaint Mr D and Mr M complain that National Westminster Bank Public Limited Company (NatWest) has not administered a loan correctly. What happened In 2015, Mr D and Mr M took out a fixed rate business loan with NatWest. The loan was for £62,500 repayable over a term ... (3 pages)View decision -
Decision Reference DRN-5616439
11 Jun 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5616439 The complaint Mr P complains that Inter Partner Assistance SA (“IPA”) declined a claim and voided his travel insurance policy. What happened Mr P held an annual multi-trip travel insurance policy which was provided by IPA. The relevant policy period was between 4 September ... (4 pages)View decision -
Decision Reference DRN-5485338
11 Jun 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5485338 The complaint Mr M has complained about the poor service and delays he says Admiral Insurance (Gibraltar) Limited caused when he made a claim under his car insurance policy. What happened Mr M's car was stolen and recovered the same day in June 2024. Mr M arranged for ... (2 pages)View decision
