We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5307937
28 Mar 2025 Western Circle Ltd UpheldConsumer CreditDRN-5307937 The complaint Mrs B complains that Western Circle Ltd, trading as Cashfloat, lent to her irresponsibly. What happened Mrs B took one loan from Western Circle on 3 October 2021 for £600 plus interest to be repaid over four instalments of just under £234 each month. The total... (4 pages)View decision -
Decision Reference DRN-5423840
28 Mar 2025 Financial Administration Services Limited Not upheldInvestmentsDRN-5423840 The complaint Mrs S is represented (by ‘R’). Her Individual Savings Account (‘ISA’) is held on the platform provided by Financial Administration Services Limited, trading as Fidelity. In the complaint form she submitted to us she said – “Fidelity is providing me with inacc... (4 pages)View decision -
Decision Reference DRN-5334275
27 Mar 2025 Digital Moneybox Limited Not upheldInvestmentsDRN-5334275 The complaint Mr C complains that Digital Moneybox Limited (trading as ‘Moneybox’) fails to show clear information about the performance of his stocks and shares ISA. He feels that Moneybox may be misleading him about the nature of his investment, and it refused to give him ... (5 pages)View decision -
Decision Reference DRN-5381080
27 Mar 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5381080 The complaint Mrs R complains that Clydesdale Bank Plc trading as Virgin Money misinformed her about the impact of a short term arrangement on her account and failed to offer her support appropriate for her circumstances. What happened Mrs R holds a credit card account with ... (3 pages)View decision -
Decision Reference DRN-5434400
27 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5434400 The complaint Mr K complains NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY hasn’t fixed the problems he’s having adding his debit card to a digital wallet. What happened Mr K has a joint account with a debit card. He wanted to add his debit card to a digital wallet but co... (2 pages)View decision -
Decision Reference DRN-5375090
27 Mar 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5375090 The complaint Mr and Mrs H complain about Aviva Insurance Limited’s (Aviva) decision to decline a claim they made on their home insurance policy for damage to their property caused by bad weather. Mr and Mrs H are both party to the complaint but for ease of reference I’ve r... (3 pages)View decision -
Decision Reference DRN-5064864
27 Mar 2025 Radcliffe & Company (Life & Pensions) Limited UpheldInvestmentsDRN-5064864 The complaint Mrs M and the estate of Mr M complain Radcliffe & Company (Life & Pensions) Limited (“Radcliffe”) is at fault for delays and errors in the transfer and reorganisation of Mrs M’s assets and those of Mr M’s estate. The complaint here relates to Mrs M’s IS... (5 pages)View decision -
Decision Reference DRN-4937935
27 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4937935 The complaint Mrs M complains Barclays Bank UK PLC won’t refund the money she lost to a scam. What happened Around September 2023 Mrs M came across a company, C, claiming to offer a low-risk investment opportunity. She says C claimed to be connected to a well-known public fi... (3 pages)View decision -
Decision Reference DRN-5380250
27 Mar 2025 U K Insurance Limited Not upheldInsuranceDRN-5380250 The complaint Mr and Mrs W complain that U K Insurance Limited (UKI) unfairly handled their landlord insurance policy claim. Any reference to UKI in this final decision includes its respective agents unless specified otherwise. What happened The background of this complain... (4 pages)View decision -
Decision Reference DRN-5098047
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5098047 The complaint Mr L complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision
