We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 400695 results
-
Decision Reference DRN-5904870
10 Nov 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5904870 Complaint Miss S has complained about the overdraft charges Bank of Scotland Plc (trading as “Halifax”) applied to her current account. She’s said the charges applied to her account were unfair as she was effectively living in her overdraft and wasn’t using it for short-term... (6 pages)View decision -
Decision Reference DRN-5690236
10 Nov 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5690236 Complaint Mr E has complained about high-cost short-term credit instalment (“HCSTC”) loans he took out with Evergreen Finance London Limited (trading as “Moneyboat”.co.uk). He says that these loans were unaffordable and so shouldn’t have been provided to him. Background Thi... (3 pages)View decision -
Decision Reference DRN-5931683
10 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5931683 Complaint Miss B has complained about the overdraft charges Santander UK Plc (“Santander”) applied to her current account. She’s effectively said the charges applied to her account were unfair as she was effectively living in her overdraft and wasn’t using it for short-term ... (6 pages)View decision -
Decision Reference DRN-5767689
10 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5767689 Complaint Miss S complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her and therefore she shouldn’t have been accepted for it. Background In May 2017, Moneybar... (3 pages)View decision -
Decision Reference DRN-5937965
10 Nov 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5937965 The complaint F, a limited company, complains that Starling Bank Limited (‘Starling’) won’t refund the money they lost as the result of a scam. Mr W, a director, brings the complaint on behalf of F. What happened In August 2024, Mr W was contacted by someone who said they ... (5 pages)View decision -
Decision Reference DRN-5630825
9 Nov 2025 eToro (UK) Ltd Not upheldInvestmentsDRN-5630825 The complaint Mr G complains eToro (UK) Ltd (“eToro”) failed to protect him as a vulnerable consumer from taking risks he couldn’t afford and upon withdrawal charged him substantial currency conversion fees it hadn’t clearly disclosed. Mr G says eToro claimed he wasn’t vulne... (6 pages)View decision -
Decision Reference DRN-5928146
9 Nov 2025 Barclays Bank Plc Not upheldInvestmentsDRN-5928146 The complaint Mr A complains that Barclays Bank Plc failed to inform him of a corporate action on his dealing account. He went on to say that he didn’t receive shares that he thought he should’ve done in the new investment that then followed. Mr A would now like compensation... (6 pages)View decision -
Decision Reference DRN-5793132
9 Nov 2025 Halifax Share Dealing Limited Not upheldInvestmentsDRN-5793132 The complaint Ms S complains that Halifax Share Dealing Limited (‘HSDL’) took too long moving her investments from another provider into their service. What happened In early 2022, Ms S contacted HSDL to make enquiries about transferring her investments to them from a busin... (3 pages)View decision -
Decision Reference DRN-5683483
9 Nov 2025 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5683483 The complaint Miss M is unhappy that a car supplied to her under a hire purchase agreement with Startline Motor Finance Limited (Startline) was not of satisfactory quality and misdescribed. When I refer to what Miss M has said and what Startline have said, it should also be... (4 pages)View decision -
Decision Reference DRN-5863615
8 Nov 2025 esure Insurance Limited UpheldInsuranceDRN-5863615 The complaint Miss Y complains that esure Insurance Limited trading as Sheilas’ Wheels (esure) unfairly recorded a fault claim against her following a collision involving a third party. What happened Miss Y held a motor insurance policy with esure. She was involved in a coll... (3 pages)View decision