We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4528838
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4528838 The complaint Mr N complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr N received a message on his phone from a woman who had the wrong number. They struck up a conversation and became friendly. Mr N had suffered a bereavement t... (4 pages)View decision -
Decision Reference DRN-5030751
4 Oct 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5030751 The complaint Mr H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without properly checking his finances. Had it made better checks it would’ve seen he had a poor credit score. What happened Mr H was grante... (4 pages)View decision -
Decision Reference DRN-4752961
4 Oct 2024 247 Money Group Limited Not upheldConsumer CreditDRN-4752961 The complaint Mr E complains that 247 Money Group Limited trading as 247Money hasn’t handled his data correctly. And this has caused him a loss and a significant amount of distress and inconvenience. What happened Mr E entered into a hire purchase agreement with 247Money to... (3 pages)View decision -
Decision Reference DRN-5019701
4 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5019701 The complaint Mr S complains that Lloyds Bank PLC has increased the arranged overdraft interest rate on his account and won’t tell him the reason for the increase. What happened Mr S holds a Lloyds Classic account with an arranged overdraft facility of £1500. In May 2024 Llo... (3 pages)View decision -
Decision Reference DRN-4964417
4 Oct 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4964417 The complaint Mr B says BMW Financial Services (GB) Limited, (‘BMWFS’), didn’t administer his car finance application correctly. His car finance was declined for a short period of time, before later being accepted. And this caused him some distress and inconvenience. What h... (3 pages)View decision -
Decision Reference DRN-4783312
4 Oct 2024 The New India Assurance Company Limited Not upheldInsuranceDRN-4783312 The complaint Mr S complains that The New India Assurance Company Limited unfairly declined a claim under his business combined insurance policy. Where I refer to New India, this includes the actions of its agents and claims handlers for which it takes responsibility. Whil... (2 pages)View decision -
Decision Reference DRN-4549127
4 Oct 2024 Barclays Bank UK PLC Not upheldInvestmentsDRN-4549127 The complaint Mr and Mrs B have complained about the lack of advice, management and poor administration of their investment portfolio they held with Barclays Bank UK PLC (‘Barclays’). To put the matter right they want the advisory fees returned to them and say they have been... (6 pages)View decision -
Decision Reference DRN-5053648
4 Oct 2024 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-5053648 The complaint Mr D is unhappy with how he’s been treated by Mortgage Agency Services Number Five Limited (MAS5) in relation to his mortgage. What happened In 2006, Mr D re-mortgaged his property on interest only terms for £135,000 over 25 years. The re-mortgage was originall... (16 pages)View decision -
Decision Reference DRN-4966645
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4966645 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C found an investment opportunity online with a company I’ll call ‘X’. The website appeared professional and Mr C found a number of positive reviews and some... (3 pages)View decision -
Decision Reference DRN-5061510
4 Oct 2024 Squareup Europe Ltd UpheldBanking and PaymentsDRN-5061510 The complaint Mr Z is unhappy Squareup Europe Ltd trading as Cash App (“Cash App”) hasn’t reimbursed him in full after he transferred money for a social networking handle that later turned out to be a scam. What happened The details of this complaint are well-known to both p... (3 pages)View decision
