We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4647426
15 Nov 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4647426 The complaint Mr C complains that a car acquired under a hire purchase agreement with Creation Consumer Finance Ltd (‘Creation’) wasn’t of satisfactory quality. Mr C is represented in this complaint, for ease of reference I have referred to Mr C throughout this decision. Wha... (3 pages)View decision -
Decision Reference DRN-4667390
15 Nov 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4667390 The complaint Mr H has complained about the advice he received from Hargreaves Lansdown Advisory Services Limited (‘HL’) that resulted in him investing in funds that were exposed to the Woodford Equity Income Fund (‘WEIF’). What happened In 2008 Mr H met with an HL adviser ... (6 pages)View decision -
Decision Reference DRN-5046280
15 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5046280 The complaint Mr V, Mr V and Mrs V complain that Lloyds Bank PLC did not refund a series of payments they say they lost to a scam. As Mr V was the individual actively involved in the investments and who primarily raised the complaint, I will mostly refer to him throughout t... (5 pages)View decision -
Decision Reference DRN-4669355
15 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4669355 The complaint A partnership, which I will refer to as O, complains that Barclays Bank UK Plc wrongly closed its bank account. What happened Barclays told us: It was carrying out a Know Your Customer (KYC) review of O’s account, and requested that the partners provide inf... (3 pages)View decision -
Decision Reference DRN-5144241
15 Nov 2024 Vintage Wealth Management Limited UpheldInvestmentsDRN-5144241 The complaint Mr and Mrs B complain, in essence, that Vintage Wealth Management Limited (“Vintage”) was at fault in what it said or didn’t say about how long their investments might be in cash, out of the market, during investment changes recommended by Vintage. Background I... (9 pages)View decision -
Decision Reference DRN-5046195
15 Nov 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5046195 The complaint Mr V and Mr V complain that Starling Bank Limited did not refund a series of payments they say they lost to a scam. What happened As Mr V was the individual actively involved in the communication and who primarily raised the complaint, I will mostly refer to hi... (4 pages)View decision -
Decision Reference DRN-5105859
15 Nov 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5105859 The complaint Mrs S and Miss S complain Admiral Insurance (Gibraltar) Limited (Admiral) provided incorrect advice when they made changes to their motor insurance policy. What happened Mrs S held multicover car insurance through Admiral. In July 2023 Mrs S contacted Admiral ... (2 pages)View decision -
Decision Reference DRN-5148118
15 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5148118 The complaint Ms B complains that HSBC UK Bank Plc won’t refund money she lost when she fell victim to an investment scam. Ms B is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and ha... (4 pages)View decision -
Decision Reference DRN-4991510
15 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4991510 The complaint Mrs & Mr I complain that Admiral Insurance (Gibraltar) (“Admiral”) declined a claim under their home insurance policy for damage to their roof. When I mention Admiral, I also mean its contractors and suppliers. What happened Mrs & Mr I had a home insura... (4 pages)View decision -
Decision Reference DRN-5049096
15 Nov 2024 Lloyds Bank PLC Not upheldInvestmentsDRN-5049096 The complaint The estate of Mrs O complain that she was mis-sold a personal equity plan (PEP, now referred to as an ISA) by Lloyds Bank PLC (Lloyds). The estate is being represented with this complaint by a claims management company (CMC). What happened Following advice from... (2 pages)View decision
