We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-5067629
15 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5067629 The complaint Mrs M complains UK Insurance Limited (UKI) wasn’t clear to her about her options when she made a claim on her motor insurance policy and about delays when her car was taken in for repair. UKI are the underwriters of this policy i.e. the insurer. Part of this ... (3 pages)View decision -
Decision Reference DRN-4897481
15 Nov 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4897481 The complaint Mrs K complained because TSB Bank plc refused to refund her for a cash machine withdrawal, after she said she didn’t receive the money. What happened On 6 March 2024, Mrs K used a cash machine outside a branch of a non-TSB bank. She wanted to withdraw £200 fro... (3 pages)View decision -
Decision Reference DRN-5140285
15 Nov 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5140285 The complaint Ms T has complained about the way Red Sands Insurance Company (Europe) Limited handled a complaint she made on a travel insurance policy. What happened Ms T was due to go on a trip abroad in May 2023. However, her father unfortunately died in April 2023, with ... (2 pages)View decision -
Decision Reference DRN-5138915
15 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5138915 The complaint Mr H complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr H received a... (3 pages)View decision -
Decision Reference DRN-5084899
15 Nov 2024 SI Capital Ltd UpheldInvestmentsDRN-5084899 The complaint Mr M has complained about the way his portfolio has been managed by SI Capital Ltd (‘SI’). He says shares were traded without his consent, the trades were higher in value than agreed for his account and any investments should have been for the medium term but w... (8 pages)View decision -
Decision Reference DRN-5076872
15 Nov 2024 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5076872 Complaint Mr S has complained about a credit card that Zopa Bank Limited (“Zopa”) provided to him. He says that he shouldn’t have been given the credit card as it was unaffordable. So it was irresponsibly provided to him. Background In September 2023, Zopa provided Mr S wit... (3 pages)View decision -
Decision Reference DRN-5145830
15 Nov 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5145830 The complaint Mrs N complains about the way Stellantis Financial Services UK Limited trading as Vauxhall Finance has dealt with her claim that a car it supplied to her under a conditional sale agreement was not of satisfactory quality. She’s assisted in bringing this compla... (5 pages)View decision -
Decision Reference DRN-5038550
14 Nov 2024 ONMO Limited Not upheldBanking and PaymentsDRN-5038550 The complaint Mr B complains about the payments that he’s been asked to pay on his credit card by ONMO Limited. What happened Mr B entered into a credit agreement with ONMO that he electronically signed in December 2023 for it to provide him with a credit card account. He ma... (2 pages)View decision -
Decision Reference DRN-4947346
14 Nov 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4947346 The complaint Miss H complains about the way that Creation Consumer Finance Limited has dealt with the payments due from her under a hire purchase agreement. What happened A used car was supplied to Miss H under a hire purchase agreement with Creation Consumer Finance that s... (3 pages)View decision -
Decision Reference DRN-4719041
14 Nov 2024 Gallagher Risk & Reward Limited Not upheldInsuranceDRN-4719041 The complaint Mr F has complained about what he considers to be a failure on the part of Gallagher Risk and Reward Limited to obtain a reasonable price for his private medical insurance policy when it renewed in March 2023. What happened Mr F had a private medical insurance... (3 pages)View decision
