We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5314668
4 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5314668 The complaint Miss S says Barclays Bank UK PLC (“Barclays”) refuses to refund her for transactions on her account she says she didn’t authorise. What happened The facts of this complaint are well-known to both parties, so I won’t repeat them in detail here. In summary, Miss ... (2 pages)View decision -
Decision Reference DRN-5364409
4 Apr 2025 Project Solar UK Ltd Not upheldConsumer CreditDRN-5364409 The complaint Mr J complains that Project Solar UK Ltd (“Project Solar”) trapped him into taking out a solar panel system for a high cost. What happened In January 2023, Mr J received a quotation from Project Solar for a solar panel system (“the system”). The price quoted fo... (2 pages)View decision -
Decision Reference DRN-5206835
4 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5206835 The complaint Miss C complains that Santander UK Plc (“Santander”) won’t refund her for a holiday booking she paid for using her debit card. What happened In April 2024, Miss C booked a package holiday through a booking agent I’ll call “L”. The holiday comprised return fligh... (3 pages)View decision -
Decision Reference DRN-5001620
4 Apr 2025 Ageas Insurance Limited Not upheldInsuranceDRN-5001620 The complaint Mr H and Mr H have complained that Ageas Insurance Limited declined a claim made under their buildings insurance policy. For ease of reading, I’ll refer to Mr H and Mr H collectively as Mr H. And reference to Ageas includes its agents and representatives. Wha... (3 pages)View decision -
Decision Reference DRN-5458868
4 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5458868 The complaint Mr B complains about a car acquired through a Conditional Sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr B has said the engine management light has appeared multiple times, he’s had multiple issues over a number of months and says the car isn’t ... (5 pages)View decision -
Decision Reference DRN-5407615
4 Apr 2025 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5407615 The complaint Mr W complains through a representative that Specialist Motor Finance Limited (“SMF”) failed to conduct sufficient checks into his financial position before it lent to him. What happened In July 2021, SMF provided with a hire purchase agreement for a used car ... (3 pages)View decision -
Decision Reference DRN-4996774
4 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4996774 The complaint Mr R is unhappy that Revolut Ltd (“Revolut”) won’t refund the money he lost to a third-party scam. Mr R is represented by a firm of solicitors. What happened In April 2023 Mr R was contacted by someone on a social media messaging service about a remote job opp... (4 pages)View decision -
Decision Reference DRN-4999674
4 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4999674 The complaint Mr P complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a task-based job scam and would like it to refund him the money he has lost as a result. What happened Mr P made contact with an individual on social... (11 pages)View decision -
Decision Reference DRN-5351224
4 Apr 2025 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5351224 The complaint Mr W complains that The Royal Bank of Scotland Plc (RBS) keep cancelling his card and re- issuing a new one, without his consent. He says this is causing him a lot of distress and inconvenience and he wants to know why it keeps happening. What happened Mr W has... (3 pages)View decision -
Decision Reference DRN-5408788
4 Apr 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5408788 Complaint Mr and Mrs T have complained about the overdraft charges Lloyds Bank PLC (“Lloyds”) applied to their current account. They’ve effectively said that Lloyds unfairly applied increased overdraft charges to their account during a time that they were experiencing diffic... (7 pages)View decision
